Subway

I always have a pleasant experience at this Subway. One of the workers, a lovely gentleman, always greets my wife and I with a smile and, if she goes in without me, always asks where I am. He is truly a delight. They have social distancing markers on the floor and a one way system. Was a bit disappointed to see two customers in line without fave coverings, but understand the workers might not be allowed to challenge people without them. Always great and speedy service. Definitely a great location.

Nice to see a gluten free bread on offer. But very disappointed that the chap ( who was very polite and friendly) at the till had chosen to wear his face mask under his nose, with the top part of his mouth also showing and handling the food to wrap it after repeatedly fiddling with his mask and not using hand gel at all. Put me off going back I am afraid.

This store has no idea how to make an order. My partner can't eat dairy, so being able to pick everything that goes into the sandwich and seeing it happen is wonderful. Well until we went to this store. Our first visit was in store, where upon ordering it took 5 minutes just to get across that we wanted the vegan cheese option instead of the normal mozzarella. Fine, we got there in the end. Then we ordered some nachos. We asked politely if the mozzarella could be swapped for the vegan cheese, again it took 4 or 5 repetitions of asking before the staff member understood what we asked and said no problem. We watched and the staff member just put the mozzarella on it. So we had to refuse it and was greeted with confusion at why we weren't going to accept it. It's not like you just ignored what we said was it? They eventually gave us some nachos with the vegan cheese but at this point there was a huge queue and it just felt embarrassing to be stood there holding everyone up. Our second order came online through Deliveroo. We thought we'd give them another chance as perhaps the wearing of masks and how busy it was could of affected our visit. WRONG. This was even worse. My partner ordered the Meatball Marinara, pretty standard with just a small amount of veggies, no extra sauce but crucially she ordered it with the vegan cheese. I ordered all meats on the Italian herb and cheese bread. What we got was totally opposite. The Meatballs were on the Italian herb and cheese and had mozzarella cheese with a completely random selection of veggies with mayo. And the all the meats had mozzarella cheese and my partners choice of bread and small veggies. Like how can you mess this up so badly... Its not like were having to say our order to you through a mask and a busy store, its literally written down... Thankfully we always double check the food but she obviously wasn't able to eat either of the sandwiches. Are they preparing sandwiches blindfolded now? Deliveroo were fantastic though and gave us credit to get another meal from somewhere else but can't say I'm going back to Subway anytime soon. It shouldn't be this hard.

A typical small Subway outlet located in a retail park. Staff welcoming and efficient

Covid19 safety measures in place with the one way system and a couple of table to sit inside.Friendly staff who attended to our order.