McDonald's Fareham

Brilliant service under the circumstances 👏 👍

Ordered two coffees, one large, one regular and fries at the drive through, did not get what we asked for, girl taking order not really interested judging by the tone of her voice and not listening.

Highly recommended, missed some items but have us extra to make up for it!

All the way from London to Fareham to visit our daughter and grandchildren for the first time since this crisis started, and the grandchildren wanted McDonald's, 🥺🥺.. We decided to use the drive through hoping to reduce the disappointment and time needed to be there, but it turned out to be our worst visit ever, and during a hot sunny day! Twenty minutes in a queue to place our order only to be told there are no longer fish fingers or toys in happy meals, then another five minutes before paying and several minutes wasted due to staff confusion! Then once at the collection point hurriedly given drinks and told to park up and wait for the food! 🤦‍♂️ Nearly twenty minutes later, drinks finished the food arrived in sealed bags, the receipt shoved at us by the staff member who then hurried away. Only to get to my daughters house and find a whole meal missing, and the rest of the food lukewarm, no sauces and chips soft and sweaty!!! I phoned and was told I could return to the restaurant and collect the missing items! 20minutes away, (40minute round trip), I asked for a refund and was again told I had to return to the restaurant for this!!! The only other option offered was to give me a code that could be used to obtain a meal at a future date to replace the missing one, BUT AGAIN only from that restsurant!!! 😡😡😡 I LIVE IN LONDON 60 MILES AWAY!!!!! WORST VISIT AND SERVICE EVER! McDonald's just don't care about Customer Service, OR Customer Satisfaction!!! (I think I've been over generous scoring 1)..

Great I was greeted by a member of staff as we were eating in told us what 2would happen table area nice and clean ,food arrived quickly ,table was cleared and cleaned when we had finished