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The Peony

52 High St, West End, Southampton SO30 3DR, UK

+44 23 8047 4975

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Detailed Information

Place Types Meal takeaway
Address 52 High St, West End, Southampton SO30 3DR, UK
Coordinate 50.9275213,-1.3360355
Website https://peonychinesewestend.co.uk/about-us/
Rating 3.5
Compound Code WMH7+2H Southampton, UK

Openning hours

Monday Closed
Tuesday 5:00 – 11:00 PM
Wednesday 5:00 – 11:00 PM
Thursday 5:00 – 11:00 PM
Friday 5:00 – 11:00 PM
Saturday 5:00 – 11:00 PM
Sunday 5:00 – 10:30 PM

Photos

Reviews

Rachel Kehoe (12/24/2020)

Ordered online via their website. Time estimate was accurate (ordered at 6pm and food was delivered at 7.30pm). Food was great, no complaints!

Tracy Dominy (10/03/2020)

I would have liked to have given No stars, but not an option.... Ordered online and 2 hours later still waiting for the delivery, absolutely disgusting, phoned to ask where our order was, no apology. Gave me the impression they had just forgotten about the order. So if you have a few hours to spare and ain't that hungry then this is the place for you, if however you expect decent hot food, delivered within a reasonable time frame then avoid this Chinese..... There's plenty out there that are far better.

Simonion B (01/02/2021)

We've ordered tonight for what will sadly be the last time. If you're thinking of ordering, heed the reviews regarding delivery times. It's now 2 hours 15 minutes since we ordered and no sign of food. Called 20 minutes ago to be told it's on the way - we're a 6 minute drive away. The restaurant must be taking more orders than they can handle - I'd much rather be told I can't order than wait 2+ hours for what is now the 3rd time. Very poor

Mike Mewett (11/14/2020)

Awful service. We use Peony once a month. The past 2 times we have ordered online and received confirmation but payment had been debited twice. Had to call both times and sort it out. Turns out it is an issue with their website. Ordered at 6pm tonight online. Told our order would be with us at 8.05pm. At 9pm it hadn’t arrived and not a word from Peony. I called them and was told it would be another 15 minutes. When I asked why it was over an hour late and has taken over 3 hours to receive an order I’m told it’s because of the amount of orders they have taken. Here’s a tip, if you can’t manage the volume of orders, don’t take them in the first place. I was not offered a part/full refund and I didn’t get the impression they gave a monkeys either. Sort your business out, we will not be using Peony again because of this shambles.

Richard (12/08/2020)

Waited over an hour to get a call from the delivery driver telling me I have to leave my kids in doors and meet him in the car park 🙄🙄 sorry but is that how you deliver food now.. Still waiting for the food now 3 days later

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