Map
Detailed Information
- Place Types Meal takeaway
- Address 355 Bitterne Rd, Bitterne Village, Southampton SO18 1DN, UK
- Coordinate 50.9147913,-1.362401
- Website https://charcoalgrillbitterne.onlinebite.co.uk/
- Rating 3.7
- Compound Code WJ7Q+W2 Southampton, UK
Openning hours
- Monday 9:00 AM – 11:55 PM
- Tuesday 9:00 AM – 11:55 PM
- Wednesday 9:00 AM – 11:55 PM
- Thursday 9:00 AM – 11:55 PM
- Friday 9:00 AM – 2:00 AM
- Saturday 9:00 AM – 2:00 AM
- Sunday 9:00 AM – 11:55 PM
Photos
Reviews
Food hasn't even arrived, after being told an hour and a half ago it was on the way its now saying delivered but still no food. How do I go about getting a refund? You won't answer the phone 🤷🏻♀️
I've tried lots of ways to contact you but I wish to make a complaint and get a refund, I put an order in at 7pm on Friday and was showing it'll be here between 7.25 - 7.45. I understand you're busy and would have accepted half hour late, even up to an hour but it turned up at 9.30pm. By this point we didn't want it and asked for the food to be returned. In that time I tried to contact the restaurant 5 times and had no answer. Absolutely awful service. Please can you let me know how I arrange a refund? The money has been taken from my credit card
After being told the food would be up to 1 hour, we tried to call 1 hour and a half later just to be hung up on or redirected! Finally decided to drive down there, on new years eve, to be told that they were busy and were delayed due to new years, they tracked the driver who was apparently 2 minutes away. Never been in a shop and been spoken to so rudely in my life. Manged to return to freezing food, tastless meat. However, looking at the reviews on here it does not look like they return any attempts at making complaints! Avoid at all costs!
The best takeaway food in Southampton I always order food from charcoal grill it's amazing worth more than 5 stars
I would give this 0 stars if I could!! My partner had a grilled chicken burger and had never been so ill in his life, such bad cramps, sickness and diarrhea that I had to call for an ambulance! Never again will we be ordering from there ever again!
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