Map
Detailed Information
- Place Types Pet store
- Address 90 Tower Bridge Rd, Bermondsey, London SE1 4TP, UK
- Coordinate 51.4963956,-0.0822512
- Website http://www.hollyandlil.co.uk/
- Rating 4.5
- Compound Code FWW9+H3 London, UK
Openning hours
- Monday 10:30 AM – 5:30 PM
- Tuesday 10:30 AM – 5:30 PM
- Wednesday 10:30 AM – 5:30 PM
- Thursday 10:30 AM – 5:30 PM
- Friday 10:30 AM – 5:30 PM
- Saturday 10:30 AM – 5:30 PM
- Sunday Closed
Photos
Reviews
I want to give a five star review for this shop, as it usually is very welcoming and they have very nice treats and doggy items. I had my puppy groomed here and it was done very well, I give props to the groomers. Usually the staff is very friendly and I enjoy coming there.
But I have to admit that I could not give them 5 stars. I had a really stressing experience when I took my dog in for a groom the second time and was given a price I didn't understand. The situation turned very bitter over something that just needed a little explanation. I think I was partly to blame for the mistake but it was also the shops fault for not being clear about the pricing and allowing time for an explanation, especially as I am recent costumer and not very familiar with their cost scheme. I went back to try and apologize, but it didn't work. I was told how poor and disrespectful I am as a customer. And just so you know, they filled the appointment very quickly. I really felt bad how I was treated. In the end my son and I were treated with anger (I even got a text message full of insult). Make sure you know the pricing and pay in advance for grooming, to avoid the sad situation like mine.
Looking through the reviews I can see the staff behave sadly once and while. I hope it doesn't happen to you.
Lovely little shop very helpful for the pet owners and there pets. Nice section of food for pets and lots of toys. Very welcome.
I have quite a collection of Holly&Lil collars now, (having 11 dogs🙄) my very first were the dice collars for my Standard poodles some 7 years ago. The quality is second to none, and in all those years not a SINGLE dice has even come loose, and they are still as good as new! Customer service...... what can I say - the whole team at Holly&Lil are like family, always warm and welcoming, and helpful in any way they possibly can be. I’m so grateful to be one of their pack! The collars ALL look stunning, and I’m asked almost daily where they are from by people all over the world! ......... the only problem is they are VERY addictive, (and they are my version of a guilty secret!......... I don’t tell hubby how much I spend on them) 😉😊
Holly&Lil had such a wide selection of treats/games/accessories/more for both dogs and cats - I bought my dog the items in the photo for Christmas a while ago and he's loved his dog fries and (amazingly) hasn't destroyed the ball yet so you guys must be selling top-quality products :)
The best part was the dogs that were roaming around in-store, made it a great interactive experience and meant we didn't want to go back to work. Staff were really friendly and chatty too, loved it here
Holly and Lil Collars are the best also very chic, my naughty Cocker Spaniels 🐶🐶 always look amazing 😉 even after lying in the mud or swimming in the stream. Highly recommended absolutely fabulous Collars, Leads and Harnesses. ❤️
To make things even more special is Elaine and her fabulous team Chelsea etc. ❤️❤️❤️
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