Hasan Balti

Fantastic Indian, best take away in Stevenage. Great detailed menu with many typical options

Food and flavours excellent. Always delivered on time and hot.. will not order from anywhere else

Delicious! Order from here often over the last 4 years, can get quite busy but we don’t mind waiting as the food is great and well priced.

AWFUL CUSTOMER SERVICE. we ordered 2nd May at 5:30 at the time it said 70 min delivery. ( ordered so early as we expected a delay given the current situation and we had 2 under 10s also eating). 7:30 came no sign so we called Hassan Balti and was assured that our order was about to leave and would be with us in 15-20 mins(7:50). 8:15 came still no sign. We called again and was assured it was out for delivery and would be with us any moment. 8:30, 8:45, 9:00, you get the picture the same constant excuse and still no food after 3.5 hours. I decided to cooked for the children as they were hungry. My husband called again and said just tell us the truth is our dinner coming or not? 9:30 we get a call from the restaurant (4 hours after original order and several calls later) and they said they were sorry but that never saw the order! so you mean to tell me the last umpteen times we called you constantly lied and didn't even check our food. The said we would get a full refund and someone would bring the food. at 10 the food turned up 4.5 hours after ordering! I have been trying to contact Hassan since regarding my refund and surprise surprise no response. We are so disappointed. We have been returning customers for a number of years but they way they have handled this situation is appalling and awful customer service and now being totally ignored. There are so many great curry houses in Stevenage we will be taking our business elsewhere. so be warned if you order i hope you have a back up dinner in the fridge! I'm still waiting for my refund!

Food arrived in the time they stated. We have ordered from here over the last couple of years and food and service has been so good. Today 16th May I called to place an order for delivery and spoke with the most rude and ignorant man ever!! If he is the first person your customers speak to my advice is get rid of him.... he asked my address and repeated myself 4 times then proceeded to spell it in fonetic alphabet where he said "dont bother with that". I explained I was trying to help him with my address. After a number of goes he finally got it. I asked the cost he said the amount and said cash will do. I explained I wanted to pay by card due to the current situation. To say he wasnt happy doing that was understatement. .