DW Fitness First Blackburn

Since covid its been getting cleaned regular and distancing is in place. Not as many in attendance but numbers increase slowly. However maintenance is very poor, there has been damage to the pool roof for months and no sign of repair - this why I mark as 3 instead of 5. Friendly polite staff

The equipment is excellent, except from the steam room. This is more of a wet room, as it doesn't give out any steam. The office staff are friendly and the instructors are amazing! The cleanliness of the changing rooms, shower rooms and the steam room are very poor. They would definitely benefit from having a full time cleaner, the floors look like they haven't been mopped in months/years. Apart from this a great overall gym.

Really upset that the gym might be closing it is vital for the community and is good value.

Equipment: The equipment is modern and very easy/safe to use however they don't have many useful machines like other gyms. The number of users at one machine can reach five people at peak time. Price: Price is okay, but rather deceiving with offers just to get you signed up. Main issue: Peak times are way too busy and the average workout can take you three hours just waiting for machines. The staff don't care because they are just interested in signup numbers. As a gym it's not functional and I would certainly not recommend, there are much better gyms in Blackburn than DW.

This place has over the years most definitely declined in service, hygiene and cleanliness. I have seen the gradual decline with this gym from when i started 6 years ago to the current poor, poor standards. It is very disappointing to see this when we pay so much money a month, highest in Blackburn. I enjoyed this gym once open a time and talked very highly of. 1) Machines are constantly out of order (stepper). Repair times are unbelievable as apose to before. 2) Disabled bathroom shower has now been broken for months. 3) Disabled bathroom door lock does not function every so often for long periods of time. 4) Steam room should not be called the steam room. There is hardly any steam generated. So much time is wasted waiting for the room to steam for the short duration it does for. 5) Steam room floor and wall tiles are dirty and slimy. Very unhygienic. 6) Jacuzzi floor well is constantly dirty with a build up of hair etc. 7) Massive reduction in cleaning and maintenance staff. It seems as there has been massive cuts with cleaning and maintenance staffing in this place. There were times when cleaning staff were regularly cleaning machines, floors, changing rooms, spa area through out the day which maintained the excellent high standards then. Machines and broken equipment were repaired rapidly by maintenance engineers. It is very disappointing to see such a massive drop in standards, especially when I've seen the good times here. Unfortunately it is clear what has happened here, there is more focus on recruiting new gym members and increasing revenue only whilst working on bare minimum.