Park View Surgery

They messed up my dad's medication and review dates, and then essentially blamed him for not knowing when his review was, when they hadn't informed him at all. Their only response is, "we sent you a letter..." - categorically received no letter. He was told directly by another member of staff that someone had made a mistake somewhere, and yet the surgery staff (not nurses or doctors who have been extremely helpful) did very little to help the situation. And when you dare to tell them they are at fault, the reception team is awful.

Pretty much have to agree that I've been nothing but disappointed with this surgery. Went down twice at the end of last year. Both times neither the receptionists nor doctors wanted to stay on the phone for more than 30 seconds. Hardly giving me time to explain why I'm ringing. Waited over 2 hours to get seen (why have appointments if they can be 2 hours late). Got blamed myself, for them letting someone else get seen to under my name. Had to complain twice to staff to get him kicked out and be seen to. Once finally seen too, both times were told it's nothing and "just stress" but I'm now 9 months later with the same increasing symptoms so it's time to go elsewhere. I haven't the time to waste with this Surgery sitting for hours to be told it's in my head, and the whole time with fairly poor attitude. Really disappointing.

Careful here. Really very terrible. Worse than terrible. Wish I could score 0. Given unjustifiable reasons for struggling to get meds such as "high street value" and "they're addictive" - I'm a chronic pain patient and have been left in agony for months due to being tainted by this tailored response. I have suggested as a practice they familiarise themselves with Pseudo-addiction. Should have suggested closing permanently. :) Non-medically trained reception staff now decide whether your problem is worthy of an emergency appointment; and have said on multiple occasion that mental health/needing crisis intervention is not an emergency (!) Complaints about medical treatment (or lack of) are to be directed to business manager, also not Medically Trained. Decided to leave after most recent interaction. Receptionist was refusing to help when needed crisis intervention. I said it was a joke to leave me sui***al , in agony for weeks. She outrageously THANKED ME (!?) AND THEN I was TOLD OFF by my GP for !! ABUSING !! RECEPTION STAFF after she !! ACCUSED !! ME OF SCREAMING AND SWEARING AT HER. In managers response to my complaint I was told she even said I called her a joke. ABSOLUTELY GOBSMACKED. HATE LIES. Apparently (business manager says) both her allegations are valid, as both remarks are apparently subjective to opinion. Refused to listen to call recordings. Nice. Avoid. Avoid. AVOID. Sorry. Must don't "scream" or "swear" and I've clearly made it to 25 without knowing what these things are.

Fantastic service when registering my pregnant partner.

Possibly the worst doctors surgery ever...cant never get an appointment.3 mins of prerecorded message before you even get your call to phone reception.then to be told there’s no available appointments.if all doctors surgeries run like this then I can see why the nhs is free.nobody would ever pay for this sloppy service.easier to get my dog to see a vet.perhaps I should go there instead.