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Anytime Fitness Loughborough

Bridge St, Loughborough LE11 1NQ, UK

+44 1509 323600

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Detailed Information

Place Types Gym
Address Bridge St, Loughborough LE11 1NQ, UK
Coordinate 52.774444,-1.210305
Website http://anytimefitness.co.uk/gyms/UK-0161/loughborough-england-l
Rating 4.2
Compound Code QQFQ+QV Loughborough, UK

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Reviews

Vicky (11/10/2020)

The gym itself is decent, however, this company nor the Lboro branch care about their customers at all. They try to force you into a yearly contract and refuse to refund money they owe you! They took payment from me during the first lockdown and have refused to give me my money back because I have left the gym (due to moving away 112 miles away). DO NOT SIGN UP, you're better off going to a slightly more expensive gym, who cares about their customers and their reputation.

Luigi Challis (12/30/2020)

DO NOT SIGN UP TO THIS GYM - and I'll tell you why. Very similar to several reviews on here, I can see what happened with me wasn't a fluke. Through appalling communication, deceitfulness and disorganised competence, Anytime Fitness lost me £200. This was through no fault of my own. They failed to log email 5 times when given in person, phone, Facebook, text and email so they weren't able to alert me that even though gyms were closing due to COVID-19 they were keeping the direct debits active. Money flew out of my account for a couple months. Once realising this after the first wave of covid, I called and emailed them asking if it was a mistake. Upon trying to fix this issue they recommended me not to cancel the membership just yet if I wanted a refund as they were still sorting it out. It would “block changes from being made on your account” and a refund might be difficult then. So I waited and waited. And once the year contract was over they sent me an email apologising and explaining no refund was possible. I wouldn't be writing this post if I was even slightly in the wrong. It's a shame because the gym was nice.

P.A (12/06/2020)

Originally, I thought the staff at this gym when I joined were friendly and kind. I know management did have a good rapport with the members. Gym was very clean and well updated. However I did find the gym to have too much miscommunication: emails not sent, freezes not done correctly, membership not ended on time etc. This mainly occured before the Covid period and throughout till reopening. The matter of chasing a refund became incredibly difficult and frustrating, and I highly believe that management were not organised in their approach to the matter, and this had to be raised as a concern externally, leaving more people irritated. As these branches are run by individual management members, I do not think I would use Anytime Fitness again as it was a frustrating experience, and difficult to deal with said people. A shame really, as I initially really liked it. Also a note, was not aware that you had to pay a FULL MONTH's fee before cancellation...

Adam Cichy (10/13/2020)

Good gym, has a wide verities of equipment.

Ed Fuller (09/29/2019)

Glorified hotel gym, poor range of equipment, they have a watt Bike, which is good but it has no monitor so what’s the point, Unfortunately I got pressured into a contract, don’t make the same mistake as me :)

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