West Pottergate Medical Practice

Caring, polite. I am very satisfied with this surgery.

Always very professional and friendly service from the doctors, nurses and health visitors. That can't be said about the reception staff who ask too many personal questions. Usually a very long wait for an appointment with a GP, especially if you're a working person and are not always free.

I have been a patient at West Pottergate Medical pratice for the last 9 years, All of the staff here are fantastic they have helped me through some difficult times, Keep up your good work, You are a credit to the NHS.

One of the best Dr surgery in Norwich, the staff are always kind helpful, yes Dr surgery are busy places and sometimes I do have to wait but the amount of work all the staff do here we all need to be a bit more understanding and patient, Drs here have a huge workload, I'm always well looked after at this surgery. And a big thank you to all the staff who work at my Dr surgery, they NEVER GET ENOUGH PRAISE, SOME PEOPLE COMPLAIN FOR ABSOLUTLY NO REASON, GIVE THESE HARD WORKING PEOPLE A BREAK AND SAY THANK YOU TO THEM ONCE IN A WHILE.

Practice surgery is worse than a village surgery. Most of the time there’s only two doctors in there when there’s a third it doesn’t last long. Doctors late in the morning and always late in between patients. They are so busy that they can’t give any appointments fast enough which will be usually two weeks later or they say call on the next day as emergency but you never get if you do you are lucky. They are always saying go to the walk-in centre without listening what’s the matter. When you go walk-in centre nurses say you need to see your GP But unfortunately my GP is never available... GPs never take time to listen carefully what’s the matter neither touching you they just refer to hospital straight away and in the hospital they can’t understand the matters and sent back to GP like playing ping pongs with patients If you talk about mental health, they just print out a couple of pages with information and up to you go and read understand by yourself ... They close one hour during the day which is a waste of time, hold on a minute which year are we?? Is it necessary one hour closed? The chemist store next door has closed down and there’s no any chemist close by ... Health visitor service and breastfeeding group are not available anymore because they rent them out for office use Is it not time to close down the whole thing instead of wasting time the NHS money Receptionists not professional at all taking so long to make conversation about personal issues with patients and when it’s your turn to sign in because the self checking is not working Receptionist says Sorry you are late and you need to rebook which is another two weeks Meanwhile suffer ...