Futon Company

This is a beautiful shop with smartly designed and elegant furniture at reasonable prices. The atmosphere in the shop is relaxed. You can browse in your own time without someone coming over to push a sale on to you. It is not that the staff are uninterested, they are friendly and professional and let you know that they are there to assist and advise and let you get on with it. You are much more inclined to buy in that happy atmosphere than make a purchase when you are being stalked around the shop in a manner that makes you remember when you were 15 years old and were being pursued around the bushier parts of Chapelfield Gardens, by a man with halitosis and a packet of mint humbugs. Patricia the manager gets some harsh comments on Google. I am puzzled why that should be. Perhaps the more we celebrate diversity, the less tolerance we have for folk who are actually not cut from the same mindset as everyone else? Patricia was very helpful, friendly and professional as too was her wonderful assistant Archie. The Futon, cabinets and "ladder" we bought combine practicality, comfort, style and price. Much of the furniture is self assembly. It is not so difficult and i say that as someone who is so thick that he makes the proverbial two planks seem as slender as bamboo poles. It helps if you take plenty of photos of the furniture you have assemble, it give you a template to work from. All in all, a well deserved 5 stars.

A sub optimal sofa combined with a sub optimal bed. The worst of both worlds, the best of neither. Terrible customer service- Store manager rude, patronising, dismissive, doesn't listen, laughs (literally laughs) off concerns. If you envision the best customer service experience of your life, then imagine the exact opposite, you've got a picture of what it's like dealing with this company. I got nowhere when attempting to talk to Futon Company, hence this review.

Great staff. Love the products

Lovely items for sale and friendly chatty staff. I just wish I had the money to buy some of the wonderful things they sell!

Lovely products, but was quite bemused by how unprofessional the manager was when handling her busy shop. The way she treats her customers and staff is unacceptable.