Britmove Removals & Storage

Used britmove to move house. They arrived early, started promptly and moved with great efficency. Very courteous and understanding, checking with us of packing requirements as they moved along. They are also clearly masters of Tetris, seeing the way they packed everything into their van

This company was absolutely brilliant. From the first phone call I made to obtain a quote to the moving day itself everything went very smooth and as promised. The office team was very polite and patient hearing out all our needs and concerns regarding the move, then sent someone to deliver all the packing supplies to us the next day. And on the moving day John (aka Ionut) and his team arrived on time, loaded everything very securely, dismantled some of the furniture and put everything back together at the new house. Nothing got damaged at all. No request was too much trouble for them. If we ever decide to move again will definitely use this company again. Thank you very much for a great service.

Brilliant company brilliant people. Smooth move without a hassle.

I decided to use Britmove for my first ever house move because of the fantastic reviews that I had read online. Everyone had been so complimentary, even when other peoples moves had gone badly the reviews were outstanding. So despite being more expensive than other quotes, I decided to use them. The guys turned up on time, but it was not in a labelled van as shown in the pictures on Google. Despite having provided an extremely detailed itemised inventory of what was going to be loaded, I was questioned about items and saw the men checking the job sheet over and over again. They loaded up very quickly and we told them to go grab some breakfast (which we paid for) and said we would call them when we got key release. Another reason I picked them was that they did not charge extra to wait for key release. While still waiting to hear from my solicitor, I got a call from Bianca to say that the drivers had said the move was not going to happen that day. I told her that this had not been told to the drivers at all and we were waiting for key release. I heard from my solicitor around 14:30 advising that a mistake had been made and the money had been sent to the wrong account. She assured me they were working on it and I would be moving in today. At this point the sale of my property had completed and I was now homeless. Stressed and very upset, I made my way to the property I was buying to speak to the vendors. I arrived and the removal men were speaking to my mother, she came over on the phone again to Britmove who were being rather pushy about when I would be unloading. Basically their drivers wanted to go home! It was agreed that they could go home and they would return when I finally got key release. So my belongs were left locked in the van outside the property while they took a car home. I finally got key release at 17:30 and called for the drivers to come back. While waiting for them, Bianca called again and wanted the rest of my money despite the job not being completed. When the driver returned, he had a different person with him to the one that had loaded my belongings. I found this company (mainly the office staff) added so much unnecessary stress to what was the most stressful day I have ever encountered. There appeared to be no understanding, no patience and I found it very unsettling. This was totally different to the experience everyone else in the reviews has encountered. If the drivers are only contracted to work certain hours, then customers should be informed of this. You should not advertise one of your key selling points as being that you will wait for key release if that is not in fact the case. Despite the drivers being very good at loading, I would not rush to use this company again.

Very pleased with the service from Britmove. The removal guys were hard working and polite. They were careful with everything they handled and not phased by some of the heavy stuff i.e. my garden planters which they collected on a second journey. Would highly recommend.