SCHMIDT Oxford

Excellent service and design. We couldn't be happier with our kitchen from Schmidt Oxford - we had the most fantastic experience from design to delivery. Both Ellie and Luc are super helpful and friendly and they went above and beyond to make sure all details were correct.

The kitchen is great. High quality and worth the high price. However, customer care is awful. The lights they installed have been blinking for 3 months now and they are not responding to e-mails and calls.

We're now the proud owners of a Schmidt kitchen and we are delighted with it! During our search for the "perfect kitchen" we spent a long day with Luc at the Schmidt showroom talking through our ideas. Luc was very attentive and provided some really good guidance during our discussion, and the use of modelling software helped us to visualise our creation. Luc was also very helpful in making suggestions of what to include / remove from our designs in order to meet our budget. Following the order being placed, the kitchen arrived on time and was fitted by a builder that we had employed to work on our house extension project. We are really thrilled with the final product. Luc's colleague, Ellie was very response and helpful in the follow up conversations to sort out the fine details during the install. Overall, I would say that the build quality is excellent, the appliances are high end (we went for Siemens throughout) and the design has given us a lot of usable space. I would definitely recommend paying a visit to the showroom in Oxford to have a look at some of their designs and take advantage of the high level of consultation that Luc and Ellie offer. Richard

We're absolutely delighted with the kitchen that we bought from Schmidt. From start to finish the experience was extremely enjoyable. We spent several hours with Luc in the first place designing a kitchen, and actually placing a deposit and order, only for our plans to change (planning permission for an extension to house the kitchen), Luc accommodated our change of requirements extremely quickly and helped us redesign from scratch an entirely different kitchen to the one we first discussed! Luc was always available to discuss and make adjustments as and when we needed them. I spent many a panicked call discussing extraction and various little specific items, he was more than happy to assist. The kitchen itself arrived promptly, Luc came over to help talk our installers through the assembly of the kitchen and everything went very well. Our fitters said that it was one of the best quality kitchens they had fitted. We used Schmidt off the back of a recommendation from a friend, we were all set on a Howdens, or Wren or similar kitchen, we're so pleased that we went with Schmidt - we have recommended to several other friends and family since!

The quality of the actual cabinets is quite good but DO NOT TRUST THEM TO INSTALL ANYTHING ELSE. When we ordered our kitchen from them based on a friend's recommendation it was September 2019 and Matteo insisted that the installation should be complete before Christmas. Once the cabinets were fitted in early December communication from Schmidt essentially stopped even with regular phone calls from us to try to chase up when countertop, missing appliances, and splashback would be completed. Multiple times installers/templaters appeared at our house without any advance warning which meant that we were both at work and of course they were unable to do the works (see you at the next surprise visit in maybe 3 weeks time). Our counter-top was fitted second week of January but we are fairly sure the only reason we knew the installer was going to show up was that we went into the showroom in person to chase after hearing literally nothing beyond "I'll get Luc to get back to you" when repeatedly phoning them about it. The most egregious part came with the splashback which no attempt to arrange it was made until repeated chasing after the installation of the counter-top was complete. The first time an attempt was made to install it the fitters arrived with the wrong finish of glass two and a half months after the completion of the counter-top. A finish that we had specifically discussed and watched both Matteo and Luc write down. From this point Covid-19 hit so in addition to them not contacting us we no-longer had a number to contact them and absolutely no response was made to our complaint email. With the easing of lockdown we were able to contact Southern Counties Glass ourselves and arrange the completion of the installation, though as SCG were only willing to contact Schmidt and expected them to pass the message along the final arrangements were only able to work out since we were both working from home. This means that the installation which took multiple visits was only able to complete 11 months after our putting in of the order (3 of which can be blamed on the lockdown). Contacting Schmidt corporate their response to our complaint was essentially "you eventually got your kitchen, what have you got to complain about?" This implies that this level of service is exactly what you can expect to get from Schmidt. In summary, solid cabinets, terrible installation and customer service.