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Tapi Carpets & Floors

Unit 7, Cardiff Gate Retail Park, Dering Rd, Pontprennau, Cardiff CF23 8NL, UK
+44 29 2167 6700
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Detailed Information
Openning hours
  • Monday 9:30 AM – 5:30 PM
  • Tuesday 9:30 AM – 5:30 PM
  • Wednesday 9:30 AM – 5:30 PM
  • Thursday 9:30 AM – 5:30 PM
  • Friday 9:30 AM – 5:30 PM
  • Saturday 9:00 AM – 5:30 PM
  • Sunday 10:00 AM – 4:00 PM
Photos
Tapi Carpets & Floors
Tapi Carpets & Floors
Tapi Carpets & Floors
Tapi Carpets & Floors
Tapi Carpets & Floors
Tapi Carpets & Floors
Tapi Carpets & Floors
Tapi Carpets & Floors
Tapi Carpets & Floors
Tapi Carpets & Floors
Reviews
Eric Gillam (12/16/2020)
Having previously purchased carpet from another large retailer I was somewhat pessimistic about our chances at Tapi. I shouldn't have been. The staff were extremely helpful, starting by actually explaining the difference between the carpet types. Prices were very good, and even negotiated a lower price. After sales was superb with frequent communication and they were happy to make changes to the order without a fuss. Unfortunately one of the carpets we had ordered was not going to be available until January, but knowing we wanted it in before Christmas James at Tapi found a range of alternatives very similar to what we had ordered that would be available in time. We went by the store and he had samples all laid out ready for us. Brilliant!
Naomi Hoang (12/12/2020)
We went in to match an existing carpet (and brought a sample). Jim found a match right away and was very polite and professional throughout. We appreciate how easy the shopping experience was and that we could spend the rest of the day not thinking about it!
Lucy Dadswell (10/10/2020)
We are potential customers and going to spend £800 there very soon. We went with our 3 small children as I wanted to show my husband what I had chosen to ensure he liked it too. We were the only customers along with an elderly Couple, the elderly couple complained because my children were running around enjoying looking at the carpets. I understood the comment and promptly addressed our children but it was a Saturday and we don't have anyone else to care for our children. We were made to feel very unwelcome in your store by the sales assistant and that our custom wasn't as valued as the elderly couple. I appreciate that people want a quiet shopping experience, (me more than anyone!!!!) but when my husband and I are about to spend alot of hard earned money in your store we felt really embarrassed and sad to have to leave. We are really like the carpet we chose but are now debating to go else where as we felt so unwelcome with our children. Good quality carpets and good deals but not so kind and understanding sales team to family life.
Bethan Barnfield (07/17/2020)
Excellent service from start to finish. Popped in unplanned (during the pandemic), processes and communication were very clear and very well thought out. Staff were helpful and attentive. Fitter was on time, did a really good job and tidied up after himself. Everyone I dealt with was helpful, friendly and polite. Nice to deal with a company doing things right.
ggaurav s (08/30/2020)
This is very specifically for my experience at tapi carpet at Cardiff gate. I have had other very positive experience at other branches. We were made to feel under pressure to make choices and just make the payment. The sales person (certain individual) came across rude and rather than working on a plan told us what all was not possible. The only two things she was focused on was getting the whole payment and closing the shop for the day. Also took the initiative of our personal decision on herself by suggesting how many cards we could be using to make the payment. When asked about broadly advertised intrest free payment option no proper answer was given. All above could be ignored and forgotten considering month end targets, wanting to close the shop on a bank holiday (understood) but little manners go a long way..... We need the flooring and tapi carpet got the right choices but would go to different branch (Bridgend Alun is a gentlemen) but would not do any business with Cardiff gate branch and would not recommend anyone to go there to get insulted in process of committing to spend your hard earned money.
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