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DFS Cardiff

Cardiff Gate Retail Park, Dering Rd, Pontprennau, Cardiff CF23 8NL, UK
+44 333 999 9766
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DFS Cardiff
DFS Cardiff
DFS Cardiff
DFS Cardiff
DFS Cardiff
DFS Cardiff
DFS Cardiff
DFS Cardiff
DFS Cardiff
DFS Cardiff
Reviews
Chris (09/29/2020)
The sofa itself is fine. Their processes need looking at, though. Disappointed and unlikely to use DFS again. It was not made absolutely clear to us that the sofa insurance cannot be added after it is delivered. I was not sent a single reminder to add the sofa insurance whilst it was being built for us over a two month period. Is a quick email or phone call to remind me too much to ask? Couldn't they have mentioned it when arranging the delivery? I was busy moving home and can't be expected to remember every little thing like that. Delivery was arranged for a Sunday, but they decided to arrive first thing (8am) on Saturday with only 40 minutes notice. Overpriced delivery (£70?!) Cheeky delivery add-ons that you would expect to come with the hefty delivery charge (plastic feet to stop scratching floor during installation for additional £30?!)
Amy Jones (10/12/2020)
A member of staff at this store decided to cancel my order with out my permission, and not even tell me so I was expecting my sofa to come tomorrow and now it won’t be coming till Christmas. Do not use this store !! I had been tracking my order since august and it said it was in production ; rang this morning for an update to be told it’s coming tomorrow, for the store to then ring to say the order was cancelled by a member of their staff without my say so. DO NOT USE THIS STORE THEY ARE A JOKE !!!
Ann Mackenzie (09/12/2020)
Yesterday I purchased a 3piece suite in the Cardiff Gate store Would just like to say the young man who was called Joe was the most lovely helpful member of your staff I had the pleasure of meeting He was fun kind no pressure and I walked out thinking I have made a friend for life he was just lovely and a valuable asset to your store he made my morning !!!! 💕
sharon morgan (10/02/2020)
5 star service very friendly. Great customer service thank you.
Graham Cockeram (11/19/2020)
Good furniture and very nice staff, especially Nav
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