Comfy Living

Bought a set of garden furniture. It arrived damaged. They claim to have made three attempts at delivery to replace the damaged part. They never arrived. No tracking. Nothing. Now they want me to return the entire set out of my own pocket for a refund. Over £100 and I'd have to dismantle it all. These guys are robbing cowboys. Avoid at all costs.

AVOID AT ALL COSTS. Ordered through Tesco who I thought would pick their third parties better. First delivery was cancelled and when finally arrived furniture wouldn’t screw together properly. When calling through they said was a known fault but clearly still happy for you to buy and send out. Once collection was arranged they clearly use a cheap company as the collection was cancelled as the driver didn’t turn up to work. No email or nothing this was me having to call the collection company.

When my item failed to arrive a week past the delivery date, I requested cancellation of the order and a full refund. Refund wasn't made and I had to contact Paypal to get my money back. Comfy Livings comical response was "we would have refunded you eventually". Do yourself a favour and avoid this joke of a company.

After ordering nearly £1000 in Rattan furniture it arrived in bits, with package 2 of 2 but no package 1 of 2 for two sets and a Rattan Sun Lounger entirely missing. I contacted there support team who on the surface appear to be helpful, apologising for the missing items and explaining they will be re-sent and be with me within the next 3-5 working days. So I wait, understanding that delivery issues and damaged items etc… can occur. To note, the sets came with a cover to which this was delivered *ONLY*! after the 3-5 day wait, even the courier couldn’t believe it. With all the items still missing, eventually two weeks on and I receive the other boxes, whilst still missing the Rattan Sun Lounger, only to find that no instruction manuals or screw fixings for the items have been sent. So now I have a number of pieces some in full without fixings and some missing altogether, essentially useless. So I contact them again and ask to speak to someone who supposedly knows what they are doing, I spoke to Kate the Sales Administrator of Comfy-Living, to which she also apologized and explained that she would get this rectified and have the missing items sent to me as soon as possible, so I take a large *sigh* and agree thinking this surely must be the end of it, a bit of a rocky start but finally someone in charge of their shipping etc… should resolve the issue. I was promised a Tuesday delivery the following week, bearing in mind the delivery can come at any point in the day so if you don’t work from home like myself, you’ve probably taken a week off by this point. This never came, so I called back again obviously very cross to find that Kate was on annual leave and hadn’t passed any information on to any colleagues to ensure the issue was fully resolved, furthermore I couldn’t even get a reason why the items hadn’t been sent but was promised delivery the following day, still no items (starting to see a pattern here). It is now four weeks on and I still do not have my items, I am writing this review to ensure that others avoid using this company as your items will most likely not arrive within the specified delivery window, if at all! Additionally, upon contacting them this time the reception and attitude I received was basically that they didn’t care and it was tough implying “so what? What am I going to do about it?” I will be demanding a refund and reporting these incompetent fools to trading standards in the hope that no other consumer endures the grief I have. But to reiterate AVOID!!!!

Ordered a Garden Furniture set from them, which was due to be delivered on the Wednesday. Then I got a message saying that they couldn't deliver until the following Tuesday, when I was away. As my wife had a broken wrist, I contacted them to see if the deliverers could leave the stuff 4 metres further, through the back gate, in to the back garden. No, too difficult apparently. Cancelled the order and won't bother with them again. They couldn't have been more unhelpful.