Bensons for Beds

The Customer Service person I spoke with on 15th Dec around 16.45 hours hung up on me when I was trying to explain my issue. I hope you recorded the conversation as I gave him no reason to hang up and when I rang back the office was closed so I can only assume he just wanted to go home. This along with previous calls to customer service when they said they would call me back at 12 on Monday and did not gives me a very poor view of Benson beds. You were very happy to take my £2200 for a new bed but when there is a problem them you wash your hands of it. I will never buy from you again and wish I had gone to Dreams

Staff lovely, friendly, helpful. Our salesman was honest and transparent about all costs, the extras he thought were and weren’t worth paying for. In and out and sorted in 15 minutes. Lovely. When paying over the phone, customer services explained the covid policy was that they’d be wearing masks and would ask me to direct them without being in the room with them. Texts to confirm came the day before, the morning of, and 40 minutes before arrival. Deliverers arrived on the dot. Not a mask between them. Dropped the bed in two parts and the mattress (23kg+23kg+40kg) in between the hallway and kitchen. When I told them I wanted it upstairs, the driver scoffed and said “we’re not supposed to do that” and left. Didn’t even look me in the eye, just left. I couldn’t budge even one piece of that bed upstairs if I tried. When rang to have them come back and put the bed where we paid £1000 for them to put it, they claimed (in direct contrast to the sales staff, customer services, and the confirmation email) they couldn’t do it “because of corona”. They can make it into the kitchen but they can’t go upstairs because of covid? I deal with lazy delivery drivers in my job and they always whinge and flap and pretend you’re the one in the wrong. They don’t look you in the eye because they know you know they’re lying. Awful awful service and it lets down the whole company.

New mattress has just been delivered. One of the men (who weren't wearing any PPE) moaned about having to bring it upstairs and then just left it in the bedroom and didn't take the old one away! My husband is 63 and has a trapped nerve in his neck so cannot move them, so now we have 2 mattresses on the bedroom floor. Spoke to Tamworth store manager Ash (refused to give his surname for security reasons!) who was not helpful. Won't be using this company ever again! 😡

Disgusted with the service from Tamworth store and customer services. Ordered wardrobes, which arrived several months late to find that the size (originally checked in store, as only had so much space to play with, also confirmed on invoice) was now 6cm wider than was led to believe. Asked to confirm size by store, which was and then advised me "oh we round down the measurements ". I requested a refund as the wardrobes are never going to fit, to be advised by salesman after speaking to customer services that we have to now buildup said wardrobes, prove they don't fit, then once proven take back down and arrange collection. If any accidental damaged occurs while dismantling we would be liable, and therefore not get a refund !!!!! At the moment the wardrobes are in the original packaging and ready for resale once returned. Common sense is obviously not hign on the agenda here 😡

Still nothing been resolved absolutely disgusted with this company and with all the staff!!! Still not received my bed paid everything up front!! Sick of the lies, sick of waiting and just generally sick and tired of waiting now! Been waiting since September it’s disgusting yes we are in a pandemic but Jesus I have ordered from Canada and it’s come quicker than this!! Sort it out bensons