Map
Detailed Information
- Place Types Doctor
- Address Orchard Street Medical Centre, Orchard St, Ipswich IP4 2PU, UK
- Coordinate 52.0573074,1.1623285
- Website http://www.drsolwayandwhale.co.uk/
- Rating 3
- Compound Code 3546+WW Ipswich, UK
Openning hours
- Monday 8:00 AM – 6:30 PM
- Tuesday 8:00 AM – 6:30 PM
- Wednesday 8:00 AM – 6:30 PM
- Thursday 8:00 AM – 6:30 PM
- Friday 8:00 AM – 6:30 PM
- Saturday Closed
- Sunday Closed
Reviews
Excellent GP have always helped quickly and effectively.
god what we experienced when trying to register at this practice was unprofessional unreal after trying to register yesterday with my husband i it was was a flu clinic i was told rudely and abruptly what were we doing there that they dont register at weekends ,the woman attitude was upsetting and bad she actually told me to leave when i said dont speak to me in this way she got more bad attitude we did they think they have done nothing wrong but its us left without a doctors because of this mix-up i felt let down but to say what a dump avoid this customer service bad
I went to pick up a copy of my medical records
I have never experienced poorer customer service in my whole life and its even worse coming from a doctors. They all basically laughed at me when i went to see them about an ingrowing nail, they told me to just put a plaster on it and then the next appointment Dr Solway wrote some cream on a scrap of paper (not a perscription) and after me basically begging said they would make me a referral. He made me feel small and insignificant and did nothing to help me with my problem. When he finished speaking he just turned to his computer and dismissed me in such a rude way i just wanted to run. I never got a confirmation for it and when i called up the older receptionist was rude and just brushed me off saying i needed to call the hospital. I did have a smear done here and the nurse was wonderful. However other than that I would not feel comfortable visiting this doctors again.
I am at the end of my tether with this practice, it has become a massive hassle to get any form of appointment or medication. I am told one thing and then told another, and the receptionist are extremely rude and patronising. The doctors I have seen are useless and contradict one another. I will be moving to a different practice. My advice is to avoid.
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