Map
Detailed Information
- Place Types Doctor
- Address Northgate Business Park, Business Park, Bury St Edmunds, Bury Saint Edmunds IP33 1AE, UK
- Coordinate 52.2488285,0.7172234
- Website https://www.swansurgery.org.uk/
- Rating 3.1
- Compound Code 6PX8+GV Bury Saint Edmunds, UK
Openning hours
- Monday 8:00 AM – 6:30 PM
- Tuesday 8:00 AM – 6:30 PM
- Wednesday 8:00 AM – 6:30 PM
- Thursday 8:00 AM – 6:30 PM
- Friday 8:00 AM – 6:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I was on the phone waiting for 25min for someone to pick up the phone and not respond to me however I did hear about what they were going to do on their break so I hung up an waited another 30 min to then speak to a lady that kept cutting me off when I was trying to talk. All I've had is issues with this surgery apart from the lady that did my smear test. I would love to go to another surgery however this is closest one to me. If you drive id go to a different surgery.
After 2 very long waits for receptionists to answer phone, over an hour on one occasion when at number 1 position in queue, i had 2 very helpful telephone consultations with Dr Sven Brode.
The Dispensary service is always very good.
Used the surgery for years and always impressed by the level of care from the team and more recently am really pleased with how quickly the administration team and Dr Brode produced documents after my request.
My husband has been let down very badly by the Swan Surgery They delayed seeing him, did not take his symptoms seriously on the phone then he was not diagnosed correctly. i had to get him into hospital by the 111 method.
As a result of their negligence he has deteriorated rapidly. I have brought him home to die within two weeks of admittance. It is typical that today West Suffolk could not get through to the Surgery to say that he was being discharged
I am 31 weeks pregnant and every time I have antenatal check up they make me wait outside even if its raining, no chairs. It’s a bit disturbing knowing that I am pregnant and cannot stand longer coz it does hurt with prolonged standing. Also staffs are not accommodating, especially the reception staffs. They have attitudes that says do not disturb them and they don’t care. They always got time for gossip though.How unethical and unprofessional.
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