Bensons for Beds

Easy to deal with and great value thank you

I would never go to bensons again. Sent the wrong part for the bed we had to sleep on the floor for 2 weeks . Nearly a month later they have just picked up the wrong parts. The only person that was helpful was Callum. The after care is dreadful. And the lies they kept telling us.we would not recommend bensons at all.

Great place to buy a New bed and mattress and the staff are friendly and helpful.

After visiting several well known Bed / Matress Shops desperately looking for a decent Matress as I suffer terribly bad with Arthritis & Fibromyalgia, I certainly would recommend this Store in Bury St Edmonds, I have lost count of beds & mattresses I have bought in other shops, NOT one has been any good for my back pain. The staff in this store are not judgemental, pushy or mind how much time you spend there, they answer your questions and even helped me try with different pillows, which I'd never had done in any of the places I'd purchased from before, they were marvellous, in all I saw 3 different sales people all were 1st class, Scott, Josh & Calum as I went back and forth there to make sure different days that I was making the right choice, they were very patient with me and certainly not pushy as I have walked out of places where you feel pressured or not able to have the freedom to try in peace before you commit to buying. They all were so helpful, friendly and are a credit to Benson for Beds as were so informative moreso than anywhere else I'd been. I ended up getting 150cm Matt Nat Silk Comfort White Matress and so pleased as just caught the 20% sale. I shall update this once it arrives and I have tried it out properly as takes 2 weeks to make it. I am so looking forward to actually sleeping in bed instead of sofa as my mattresses I currently have cripple me literally. I have 3 mattresses and NONE of them are any good for me. So Big Thanks to Bensons for this new one coming. I shall always be returning customer ❤️❤️

Absolutely disgusted with the lies and attitude of the Bury St Edmunds Staff / store. Promised delivery 1st May as was in stock....failed to deliver! Promised re-delivery 8th May, delivery team called to inform me that my mattress was sodden as there was a hole in the roof of the truck. Drove to store to cancel and was met by a very rude and misinformed staff member who attempted to belittle me in front of customers. The staff member then refused to give the full names of both himself and the assistant manager so that I could take my grievance to head office. I'm now writing this review while on the phone to head office as there is a 75 minute wait before the next operator is available. I made it very clear that due to circumstances I was in need of a speedy delivery and only wanted something that was in stock and ready for delivery as soon as possible. Unacceptable on every level.