Map
Detailed Information
- Place Types Furniture store
- Address Moreton Hall Estate, Easlea Rd, Bury St Edmunds, Bury Saint Edmunds IP32 7BY, UK
- Coordinate 52.2385588,0.7434238
- Website https://www.dfs.co.uk/
- Rating 4
- Compound Code 6PQV+C9 Bury Saint Edmunds, UK
Photos
Reviews
Worst customer service in the world. You’re lucky if you can find a single associate willing to assist. I was wandering around for about an hour looking lost, trying to find anybody and nothing. Good luck securing a purchase here. You could easily steal the displays if you’d like though, as there’s nobody there to check you on it.
COVID measures in place felt very safe, wasn't too busy, still able to browse, friendly knowledgeable staff.
Very bad and irresponsible customer service. We have ordered a Coffe table in the month of July 2020 for delivery on October 2020 along with a Sofa. They forgot to deliver the coffee table in the first place. Next delivery attempt failed as they found the Top glas was broken. I had to wait another one month for a replace. They dispatched only the Top glass and Legs unassembled, without the Base. Another delivery promised to deliver base and technicians to assemble the unit. Technicians came for assembly not having any idea about the base. I'm currently awaiting a call back from this showroom for the last 2 days, no responses yet. Really embarrassing and ridiculous experience!!!!
Visited to look for coffee tables. Very quiet with very few customers. Staff member i spoke with was very helpful.
they deliver a sofa with marks and no cushions, change the name of the sofa and say that the cushions dont come with it, why advertise a sofa in grey called black and grey( cushions are black) if you dont get the cushions with it like it is advertised when you order, they then change the name of sofa and tell you they werent included, wont be buying there again or recommending best to go anywhere else
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