Dapdune House Surgery

So difficult to get an appointment the process seems to be design to ensure you cant get one. I work and havent been to the surgery for over a year, the online system does not recognize me and the phone system is painful. Need to do better

I wonder why people give surgeries negative reviews :) ? Dapdune is fine and the GPs and Nurses are all very caring.

Tried to call, but the computer says no. Everything has got to go through the website. Tried to fill out the form twice and have gotten nowhere. Have an emergency and they are not doing anything to help me. I explained the situation at length online and the responce I got was from someone who had not bothered to read my message. I will be looking into changing my GP as this is no way to take care of patients who need urgent help.

New appointment booking system which is meant to be easier and better to use is terrible - fill in a form, wait 2/3 days for a response then send a photo. What happened to just making an appointment? Have been a patient for 19 years but will now go elsewhere.

EDIT: review does not reflect medical competence of staff. EDIT 9/11 I gratefully received this email( extracts): Dapdune House Surgery has replied to your review. The following reply has been reviewed and approved to be added on to the NHS website. Thank you for your feedback and I am sorry that you feel you have been let down by the surgery. I am grateful to you for taking the time to highlight the website problem. I have contacted the website developers regarding the forms on the website and it should no longer allow access to the form out of surgery hours. [ I was hoping that out of hours triage would be restored, but now appointments can be made neither by phone, nor by the website.]] Keeping patients and staff safe has been our priority throughout the pandemic. The current system of patients waiting outside , whilst we do appreciate in cold weather it is not ideal this has kept everyone safe. [Is a seat available on request?] Thank you, The NHS Website Team MY REVIEW This review is not about the clinical ability of the practice. The new website is awful, misleading, complicated and cheap looking. It has various options, all of them with names that could refer to many things, and once you have said you don't have covid or a serious condition, it tells you that because the practice is shut, you can't use the 'form'. This must be a rare example of software on a server not working because it is outside business hours. To make matters worse I can't book on the phone using the old automated system. It seems to have been gotten rid of. I wonder why, at a time when they would like to discourage people turning up at the surgery, the surgery have made it impossible to make appointments in an automated fashion. (out of hours, I found out later).When this problem is sorted I will happily change my review to reflect the normal good service I normally get. PS My doctor told me they stopped online out of hours booking because they were overwhelmed by queries, but that doesn't explain why the previous automatic phone booking system was unavailable. My offer to withdraw this complaint once out of hours booking is restored still stands.