Map
Detailed Information
- Place Types Furniture store
- Address Unit 5, Withybush Retail Estate, Fishguard Rd, Haverfordwest SA61 2PY, UK
- Coordinate 51.8138454,-4.9626491
- Website https://www.oakfurnitureland.co.uk/showrooms/haverfordwest.html
- Rating 4
- Compound Code R27P+GW Haverfordwest, UK
Photos
Reviews
Never been to Oak furnitureland before. Found the sofa we liked online. Phoned up the branch. a lovely polite and informative Naomi ( hope i have spelt that correct ) Knew the product very well. We arranged a visit the next day. Was greeted with a smile and couldn’t have asked for better service. Social distancing measures were perfect and well thought out. Excellent service and will highly recommend the store. I know where we will be visiting when we need more furniture. Many thanks. Well done. 5 stars.
Awful after sales service. Extremely stressful experience.
Whilst the staff in the shop were delightful, the delivery of a new 2 seater sofa was a disaster - the two man delivery team marking the newly decorated hall walls with deep scuff marks necessitating the repainting of the walls - a nightmare as the property was newly purchased, and the home had just been completely redecorated prior to moving in.
On the day of delivery of the sofa there was no other furniture present.
My complaint to the telephone customer service team about the damage caused was dealt with in a most uncustomer focused manor. Would never buy anything again from Oak furniture land ... it was just all too stressful.
Love the shop and staff and the furniture. It's the manufacturing and delivery service I have the issue with. I waited 6 months so that all my furniture could be delivered in one go, as one item was not in stock. When it came to the time I was excitedly looking forward to this event, they contacted me to say that now the bookcase was unavailable. I was gobsmacked! To be fair, the head office did give me discount when I complained but I will probably not return due to this.
Left without buying anything. Followed continuously by a pushy sales rep. Won't be going back
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