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Furniture Village Staines

Two Rivers Retail Park, Staines-upon-Thames, Staines TW18 4WA, UK
+44 1784 417980
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Furniture Village Staines
Furniture Village Staines
Furniture Village Staines
Furniture Village Staines
Furniture Village Staines
Furniture Village Staines
Furniture Village Staines
Furniture Village Staines
Furniture Village Staines
Furniture Village Staines
Reviews
VR (12/30/2020)
Good customer service till you buy the product. Once you buy it, you are on your own. We were promised a delivery but last minute it showed that our order cannot be delivered. I have been following up since 2 days but no one has a clue about our order. We are not able to cancel the order too. The store manager Adnan do not care about the customer or their issues.
Geoff Inman (12/08/2020)
Staff are well trained, polite and very informative about their products. I love shopping there for furniture and Home furnishings. Well done team.
Madeline Farquharson (12/29/2020)
I’m not sure how else to get in contact with the Staines Furniture Village. I’ve called more than 4 times and have been promised an invoice to update my order. Still nothing. With such an expensive custom purchase, I would expect more follow through. It really breaks the trust and without the invoice, I have no idea what will show up in 4 months.
Sophia Karalis (07/27/2020)
We recently bought a lounge suite, side table and floor lamp from Furniture Village in Staines. The service was fantastic, and the finance application was quick and effortless. I would highly recommend to anyone. Super excited to be getting our lounge suite. The only feedback/suggestions i have, is that once the order has been placed it would be good to know what the status of my order has it gets made to give me peace of mind. 1. My order has been received at manufacturer 2. My couch has started to be made 3. My couch has been made 4. My couch has been shipped to the warehouse 5. My couch is available for delivery on x dates 6. Select a date for delivery 7. Delivery date confirmed
Mariana Jicmon (10/22/2020)
The reason for 1 star is very bad costumer service. I have paid 2000£ for a dinning table and 4 chairs. “Unfortunately” exactly when 2 years finished one of the chair got damaged where the welding was done. I sent an email to costumer service with pictures and I was told “ Unfortunately this is not covered under the guarantee” Kind regards. After you pay everything they don’t care at all... no help no suggestion no nothing.
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