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Moda Outdoor Furniture

22-28 Godstone Rd, Caterham CR3 6RA, UK
+44 1883 708635
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Moda Outdoor Furniture
Moda Outdoor Furniture
Moda Outdoor Furniture
Moda Outdoor Furniture
Moda Outdoor Furniture
Moda Outdoor Furniture
Moda Outdoor Furniture
Moda Outdoor Furniture
Moda Outdoor Furniture
Moda Outdoor Furniture
Reviews
Georgina Grumbridge (12/17/2020)
Would not order anything from these. I've just had to get a refund after I placed an order for a dining table in November and they have now let me down after saying I would get it delivered last week. One hand doesn't know what the other hand is doing. I had email confirmations that my products were in stock, yet get let down a week before xmas! They didn't even let me know, it was me chasing them. Not very professional.
S P (09/03/2020)
5 star for the quality of the product however 0 for customer service. We have been given incorrect cussions on 2 occasions!! I have emailed numerous times and now no longer getting a response! I had at first recommended to about 20 people who about 4 have ordered so far! I have since told them not to bother or cancel the order! Shameful!!
Zephza Storm (09/03/2020)
Love love love our new half moon corner sofa with fire pit table. It really is beautiful. Just a shame the weather has took a turn for the worse so we can’t sit and enjoy it as much as we’d like! Would definitely recommend this company 👍🏼
Ashley Hughes (08/19/2020)
*AVOID AT ALL COSTS!* absolute shambles of a company, ordered £2500 worth of furniture which was supposed to be delivered 5 days, it took 3 Months! I understand these are difficult times but there was zero communication, the products that turned up in 2 separate delivery’s over another 2 weeks were damaged! The customer service is by far the worst I have ever had!!! I have been trying to get hold of Moda since June for replacements of the damaged items! After hours and hours of phone calls not answered and 5 emails, copying in the CEO of the company I have had NO correspondence at all! It is clear there is no interest in aftercare for the customers, even from the top! I have been left with a product that is not fit for purpose and I have no-one to escalate it to, I would advise anyone that is thinking of purchasing a product through this company not to do so and anyone that has products on order to cancel them! I do not say these things lightly! Please do not make the same mistake I have! I would guess they may be going under.
Raj Mirpuri (08/05/2020)
Placed an order ages ago - should have arrived early July. Have been trying to get in touch with someone for a while. The calls are not answered. And when I get in touch with the instagram team by messaging them - they keep saying someone will call back. It has been more than a month and yet they have my money and are not even responding. I have emailed several times too - the automated reply says that someone will get back within 5 days. It has been 40. The excuse is that they are busy but the fact that I have called more than 15 times to no one answering the calls. I had one call answered and hung up when I stated I was chasing an order. Do not use this company - one of the worst after sales services I have ever seen. There are obviously delays with Covid - however - that is no excuse to ignore your customers - not reply to emails - and completely provide no update. After looking at other reviews online - it seems they are doing this to most customers and holding on to their money. Its a shame as their products look quite nice - shame they do not provide these products.
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