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Tapi Carpets & Floors

1 Woolsack Way, Godalming GU7 1DR, UK
+44 1483 959030
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Chris Westbrook (09/16/2020)
Sure they offer you a competitive price but when you book a day off work don't expect them to turn up. I've booked two days off work so far and still do not have the carpet I paid for in full over a year ago. Tapi also lie about the after sales care, you do not get a phone call the night before notifying you of the appointment time. Tapi are also selective on whether they offer weekend fittings to customers I'm not sure what qualifies you to gain this luxury service.. The complaints procedure isn't worth your time they'll put you in contact with the branch manager you're complaining about who cannot offer any form of resolution or apology. The original sales manager Philip Brown and the Home consultant Mark were excellent its a shame the rest of the company lets them down. Overall its cheap carpet but its really not worth the hassle go somewhere a bit more professional and pay a little extra you'll appreciate it in the long run.
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