Map
Detailed Information
- Place Types Doctor
- Address Helme Chase Surgery Burton Road Kendal LA9 7HR Maude Street Surgery, Maude St, Kendal LA9 4QE, UK
- Coordinate 54.3125349,-2.737425
- Website http://www.jamescochranepractice.co.uk/
- Rating 3.1
- Compound Code 8777+22 Kendal, UK
Openning hours
- Monday 8:00 AM – 7:30 PM
- Tuesday 8:00 AM – 7:30 PM
- Wednesday 8:00 AM – 7:30 PM
- Thursday 8:00 AM – 7:30 PM
- Friday 8:00 AM – 7:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I visited the practice yesterday 14th October in the morning around 10am. I had stitches removed from my foot with a lovely caring nurse that told me to report to reception that I need it a sick note and had the flu jab. The receptionist who I haven’t seen before couldn’t be bothered with me, she clearly didn’t want me there. Taking to me like I was inferior, I never felt this small and so insulted before this experience. She kept repeating the same to me like I couldn’t understand her the first time and dismissing me, talking in a very rude and aggressive way. I was so shocked I forgot half of what the nurse told me to report to reception. I rang the bell to come back in to tell her what I forgot she again was very rude and clearly didn’t want to open the door to me but eventually did, again she was was so rude that I left there shaking and actually told her she was a very rude person before I left.
No matter what we all going through there is no need to treat people this way, respect and kindness are free and in this type of jobs even more important. I have worked with customer service all my life and never encounter such a shocking behaviour.
Lidia Gaspar
Why does it take more than 48 hours for a GP to sign a prescription that has been sent from Manchester Royal Eye Hospital? Manchester are the experts and it should be automatically accepted imo. I've a serious eye complication after surgery and over the last three months Helme Chase have dropped the ball at every opportunity regarding medication. I have told Dr. Russell by phone about one of the other issues, but my impression is they consider complaints about their pharmacy as "normal". There seems no overarching management here, just committees with a strong box-ticking mentality. Very poor.
Had to make a few visits in last few months. Ask my GP has been great as it means I've explained the problem before I go which speeds up any examinations or tests I've needed.
Staff have been helpful last few times I've been and have helped me sort out outwards referals and prescription's.
Once you finally get to see a Dr they are great.
Fantastic doctors and nurses, great support, advice and treatment. But, the new appointments system is just appalling. What on earth possesed them to initiate such a time wasting, IT reliant system is totally ridiculous and incredibly unhelpful. If I want to book an appointment in advance, when I'm free, I can't... utterly ridiculous.
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