Newhall Surgery

Find this surgery very 50/50. For vaccines, its been great. One doctor in particular is great, but last 2 appoints have been shocking, mainly because of the booking system. I hope someone from the surgery reads this so they can improve. My issues are: 1) First attempt at an appointment, I had to take time off work however, it got cancelled last minute due to the nurse being ill however I was not informed before I turned up. A voice message was left on my phone to call but no mention of the appointment being cancelled. As my appointment was soon after 8:00 the lines were not free to call before I needed to leave home. This meant I needed to book more time off work for another appointment, which could have been avoided if the initial message had confirmed the cancellation and allow me to go to work on time then rearrange at a more suitable time 2) On arriving at my second appointment (bang on time to the minute) it was cancelled because I was not early enough as I was genuinely stuck unusually heavy traffic. I agree that this is acceptable behaviour if I was late but not when I am just in time. The machine registered as 1 minute late because the few seconds that it took me to check in was enough to class as 1 minute late. I find this particularly frustrating as all my previous visits where I have arrived more than 15 minutes early, I have found the appointment late by about 15 minutes so waited around for 30 minutes. Clearly the Nurse I was due to see was keen to get home that evening. 3) Finally the reception staff tried to be helpful to find another appointment and after much effort eventually came up with a suitable time

Some staff at newhall surgery need to go on a customer service course especially that lady called Lynn very abrupt very rude very arrogant. Should not work in doctors surgery

Left this place to go onto heartwood . Animals get treated better the ladys behind the desk are clueless useless . The doctors here are not any better more intrested in the computer screen not once did he look at me what a joke .

Always so helpful and very patient, more so during these difficult times. Thankyou Newhall Surgery .

Terrible, not interested in actually listening to your symptoms and it’s unbelievable how uninterested they are.