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Castle Place Practice

Kennedy Way, Tiverton EX16 6NP, UK
+44 1884 252333
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Detailed Information
Openning hours
  • Monday 8:00 AM – 6:30 PM
  • Tuesday 8:00 AM – 6:30 PM
  • Wednesday 8:00 AM – 6:30 PM
  • Thursday 8:00 AM – 6:30 PM
  • Friday 8:00 AM – 6:30 PM
  • Saturday Closed
  • Sunday Closed
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Castle Place Practice
Castle Place Practice
Reviews
Jade Hughes (11/27/2020)
I cannot fault this practice or their services recently. The reception are friendly on arrival considering the circumstances we are currently in. I had a call back form Dr Lonsdale-Eccles on the same day and appointment the following day. My appointment was in depth and he was fantastic in every way. He helped me with all of my worries and is truly a credit to the practice. I am so grateful for this remarkable service. Thank you so much to such a fabulous Doctor and team.
BCrook14 (07/08/2020)
No one appears to talk to anyone else here and god forbid they would actually have to talk to a patient. Vital medication with serious consequences if stopped suddenly not issued with no contact from the practice and when I tried to sort it out I was sent a text! Completely unacceptable. I would advise to register with Clare House if you need to register with a practice.
josette bartlett (09/07/2020)
I have been a patient at this practice since 1999.The last couple of years I have been very disappointed with the service at this surgery. I'm type 1 diabetic. I only get seen once a year for my condition and that's not the nurse's fault. They've been overloaded with extra duties. For any concerns, if you call the surgery, you either can't get through; or after getting through all the options, you get told to hang up and try later as all operators are busy; or you get told (sometimes with an attitude), to call first thing in the morning to get a slot with a doctor to phone you back. I don't even know who my designated doctor is anymore. I've tried using the e-consult form at times, to be prompted at the end to immediately contact my gp. It's very frustrating as a patient, when you have exhausted all options, and still can't speak to a gp. Not everyone is able to call the surgery at 0830 and if you tried, you won't get through anyway. I work in a school where phones are not allowed to be used unless it's break or lunch by which time all appointments are already taken. Everything seems to be blamed on Covid at the moment. Everyone is expected to go back to "normal" whatever normal may be. Why is it different at this surgery? What's happened to Castle Place Practice?
Noel Roberti (12/11/2020)
Disgusting surgery no patient care leaving me as a diabetic type 2 with no support DON'T USE This SURGERY KEEP AWaY
Reviews G (06/16/2020)
Appauling lack of care and service , no appointments, useless, their system is always "not working". Neglectful when it comes to your patients well being!
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