The Orchard Surgery

Some good doctors, but on hold for over 20 mins for a prescription isn't out of the ordinary. Has been better with the new phone system as there's now a queuing system but even once you get through the queue no one picks up.

This is the worst GPs I have ever encountered. I would give zero stars if I could. The phone system is a mess, and once you do get through you will NOT be given an appointment if they can help it. In my latest interaction I was finally given an appointment after multiple phone calls, and despite explaining my condition fully on the phone, the nurse who eventually saw me was not qualified to carry out the necessary exam. It was a total waste of time. I have allowed for the fact that they have been restructuring and merging with other surgeries and given them the benefit of the doubt during the process. But even after things settled prior to covid, it was still a shambles. On top of that the doctors don't seem to care about your health at all, only doing the bare minimum required and not investigating or attempting to find out what's wrong unless you constantly hound them. I have been there multiple times for different complaints, and usually discontinue treatment feeling like nothing has really been resolved. (Once I was given an appointment at another surgery in burton and the nurse was very good and sorted me out so it hasn't been all bad. But the orchard surgery is the one I have issues with.) Worst of all. My friend has had multiple prescriptions, and every time she has to reiterate that she allergic to certain antibiotics. Despite telling them this on multiple occasions, last time the GP still prescribed her something that could kill her. Even when she called back to make sure (and had to change the prescription because she was allergic to it), the GP didn't even bother to cancel the prescription and she was sold drugs she was allergic to! If she had been forgetful or not checked the ingredients, that could of had serious results and is negligence plain and simple. Please avoid this surgery if you value your health, because they don't.

Awfully poor service trying to get through is a nightmare as for an appointment you've got zero chance. I'm just going to A& E from now on. Doctors are run off their feet and reception think there medically trained. Useless.

I have tried to phone them 7 times today 6 times I was in a queue I eventually hung up the 7th time the phone just rang and I gave up again

Horrid, awful.. I don’t want to say more..