Map
Detailed Information
- Place Types Atm
- Address 27-29 Commercial St, Newport NP20 1YD, UK
- Coordinate 51.586548,-2.9950729
- Website https://branches.halifax.co.uk/newport/27-29-commercial-street?
- Rating 2.5
- Compound Code H2P3+JX Newport, UK
Openning hours
- Monday 9:30 AM – 2:00 PM
- Tuesday 9:30 AM – 2:00 PM
- Wednesday 9:30 AM – 2:00 PM
- Thursday 9:30 AM – 2:00 PM
- Friday 9:30 AM – 2:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Friendly staff lovely service
Went in today to update a passbook and transfer money for my mother. The lady who dealt with me was very good but I knew it would take time and it caused a queue. No other cashiers available but at least 3 staff wandering around asking " Can I help you?" and you wonder why high street banks are closing.
Went in to ask is it possible to change some money. Something quick and easy to do supposedly the attitude of the cashier was not good as we did not have an account she said need to bank with a decent bank that is open and does not close half day!! A simple I am unable to do that as you don't bank with us would have been a better comment!!
My experience here was terrible, Lauren who is a personal banker treated me as though I had the plague, she didn't listen and was extremely rude. 3 times the job center tried to transfer money and Lauren accused them of doing it wrong!! In the end I shouted and manager was called, she actually told me off and said job centre was at fault. After much discussion and many phone calls it appeared that Lauren hadn't listened to me and updated my address and that was why my money kept bouncing!! Manager couldn't do enough then when they realised they were at fault and I received 50 pound compensation!!
Very disappointed with the level of customer service especially from the cashier. Wanted to pay some money into my son's a/c. Cashier wouldn't take the cash told me to put it into a deposit envelope and it would be paid into his a/c in the next 24hrs. Never had this problem in other Halifax branches. Which offer excellent service
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