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Bensons for Beds

Unit 5a, Meols Cop Centre, Foul Ln, Southport PR9 7RG, UK
+44 1704 513560
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Reviews
Liza Smallman (11/27/2020)
We ordered our bed in July to be delivered on 29th as we moved into a new house. We were told on 28th Sept that the bed wouldn't be coming and we would need to wait a further 6 weeks for delivery. The attitude of the manager at the Southport store was disgraceful although other members of staff were more helpful. I then became ill with COVID and consequently has to spend two weeks extremely ill on a camp bed as our bed had not been delivered. Eventually after contacting Customer Services we were sent a blow up bed which last two weeks before losing it's shape and becoming impossible to sleep on. I emailed Customer Services regarding this but received no reply. Eventually the bed arrived on November 22nd and the team that assembled it were very helpful. I would not recommend Benson's to anyone as I feel that there was absolutely no sense of urgency regarding our complaint even when the ordering error was yours.
Andy Green (10/29/2020)
Poor aftersales service. I bought a mattress in store for close to £1,000, yet within a couple of days its price had dropped by £100. My mattress wasn't even due to be delivered for over a month. I contacted their customer service to ask if they would give me a refund or credit note for the difference, only to be fobbed off in an email that sounded like it has been written by a child.
Daniel Murray (03/02/2019)
Great service! Until I checked the receipt and found out that the "Free service plan" the sales colleague gave me wasn't free! Cancelled my order and went else where.
Stewart Mcintosh (05/18/2017)
Poor!!! Paid in full and was given a delivery date of 28 March.. this date arrived, unlike my bed. Called the branch to enquire only to be told " sorry, that hasn't been processed" and I would have to wait a further 2 months. The TV within the bed was short of specifications also.. spoke to branch told me to call customer services, called customer services and I was told " sorry, we don't see what the problem is".. avoid, I will be!!
Eve Hedley (05/20/2019)
Went to Southport BENSONS for beds were Dave the assistant was eager to sell us a bed after realising the bed was not suitable for my disabled son I phoned and cancelled Dave was not very happy and told me I would have to pay 20% cost for canceling he told me did I not read the t&c to which I told him you didn't give me the t&c untill after the transaction very poor customer service avoid at all costs will be going to ombudsman
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