Thomas Lloyd Furniture

Ordered my Thomas Lloyd Chesterfield and in these difficult times they kept to there promise and allways kept me informed of the progress about my order,we now have taken delivery today 02-11-2020 as they told me that would be the date for delivery.We are very very pleased with the Chesterfield the quality and service are exemplary and we would recommend there services and goods to anybody wishing to buy them.Well Done Thomas Lloyds Kindest regards Mr&Mrs Wheeler abode Wiltshire 👍👍👍👍👍

Disappointed. I purchased 2 sofas from Thomas Lloyd in mid January of this year and they were delivered 4/5 weeks later. Already I have had issues with both of the sofas. Firstly, someone sat on one of the sofas and one of the castor feet snapped in half, leaving a sharp metal thread where the castor was. This thread in turn made a beautiful divot in my newly laid wooden floor. I telephoned Thomas Lloyd and they sent a new castor by post which I replaced myself. Secondly, (Again, a problem with the castor feet but this time the other sofa) The leg became loose in the frame and fell out, making the sofa unusable. I again telephoned Thomas Lloyd and was connected to a partner company. They informed me that the Thomas Lloyd factory was closed for 2 weeks and that someone would contact me when they returned to work. Give them their dues, I received a phone call on the day I was informed the factory would re open. Unfortunately, I was next informed that there would be no availability to come and collect the Sofa for a further 4 weeks. I live only around 45 minutes drive from the factory and am closely situated to a junction of the M4 one of the main routes in and out of Wales. I found it very hard to believe that there was absolutely no opportunity to collect the sofa before the given date. I expressed that I was unhappy with the solution given the issues and that the sofas are less than a year old. I was informed that there was absolutely no other availability due to the amount of vehicles they have. I instead offered to arrange a courier at their expense as an alternative, this offer was denied. This would have been a welcomed good will gesture. After 4 weeks the sofa was collected & 2 weeks later was returned. Because of COVID restrictions Thomas Lloyd are only offering curb side collections and deliveries. So please be prepared to have to get the sofa of the street and into your home of your own accord. I have had other items of large furniture delivered recently, the delivery staff instead have worn required PPE and asked the usual pre-arrival questions given the current circumstances and happily delivered into the home as usual. I had expressed that given the track record, that there would be ongoing problems with the castor feet and that I would like alternative foot options. New (seemingly more sturdy, for the moment) feet were provided for both sofas. However, I am still disappointed, I am not particularly pleased with the aesthetic of the new feet provided but feel that I have little option but to use them as to prevent further damage and issues. I was recommended to order sofas from Thomas Lloyd by a couple of family members who have had Thomas Lloyd sofas for many years, they have agreed that they are unlikely to re order given my experience. I am now left with 2 sofas that are not what I initially ordered, however I am hoping I will have no further issues. Thomas Lloyd have not been sympathetic to the issues I have experienced, I have been forced to wait as long as they required to provide solutions and at any point in my dealing with them I have never been given an apology for the issues I have faced.

Shocking they are no longer Thomas lloydd they are now sofa sofa and sent 2 sofas without feet I was only 10 miles from factory but they had no one to send with the feet. They had no customer service and told me I could fit the feet myself the following day when they would send them to me. Their service is nothing but shocking do not be tempted to buy from this company.

We bought a pair of TL sofas 22 years ago and despite lots of dog activities, spillages etc we sold them on recently and replaced with two giant chesterfields. TL were the only people we would consider. The process of ordering and delivery was easy and speedy. So weve had them 3 nights now and completely love them. Beautifully made. Really lovely colour.

We originally purchased our beautiful Lexington suite from Thomas Lloyd twenty years ago and today after several moves and the children leaving home we returned to purchase a replacement. Our Lexington has done us proud and there isn’t a mark on it but it just won’t go with our new home. When having the seats and back cushions recovered a couple of years ago we were advised by the upholsterer not to change it as they just don’t do the quality on the high street! So there just wasn’t any doubt we would buy our new suite from Thomas Lloyd. Well done TL for sticking to the values of good craftsmanship really couldn’t fault your furniture or the service!!