Royal Primary Care Grangewood

I have been with this surgery around three years now, and it is definitely the worst in terms of ‘can’t care less doctors,’ and terrible incompetent front of desk Staff. I’m writing this because the last Straw has just graced the Camels Back, 2/4/2019 @9:25. I’ve just returned from the Pharmacy next door, which gives a view of the Doctors Desk, and the Receptionist at work. I’ve just witnessed the Receptionist screw her face up and mouth ‘thankyou’ to the disabled youth walking out of the door. There was a youth delivering something also at the desk, and they both had a laugh at this. The only reason I stay at this Surgery is there is one Receptionist who is fantastic and runs the desk and sorting prescriptions singlehanded. She is so pleasant and definitely needs a pay rise. However the rest of the surgery are terrible. As of the 2 year mark, my doctors notes had still not made it to the Surgery. A single letter from an outside source that needs a doctors confirmation took from October to March, and that happens every year on the dot. Some of the Doctors are just don’t care, and have no interpersonal skills at all. Some doctors are Mediocre at best, and I can honestly say that any good ones have retired. I’m moving to another Surgery as of tomorrow... seeing that teenage incompetent Receptionist screw her face up and quietly berate a disabled youth because he forgot to say thankyou has finished me off.

New online service is rubbish. Doctors always running late! Cant do a minus star or I would. It's my closest doctors and I cant get to another! This needs improving drastically as staff are unhelpful and impolite. Kept waiting nearly an hour after Appointment times.i understand people get busy but they dont have patients well fair at heart. Sat gossiping instead actually seeing patients!

Never can get an appointment!!! Ring at 8am and can never get through.. absolutely rubbish here!!

Long wait times slow to answer phones

not been going there long but it is warm and friendly best doctors I recommend anyone to go there