Map
Detailed Information
- Place Types Doctor
- Address Ashgate Manor, Ashgate Rd, Chesterfield S40 4AA, UK
- Coordinate 53.2383675,-1.4377128
- Website http://www.chesterfieldmedicalpartnership.co.uk/
- Rating 2.3
- Compound Code 6HQ6+8W Chesterfield, UK
Openning hours
- Monday 8:00 AM – 6:30 PM
- Tuesday 8:00 AM – 8:30 PM
- Wednesday 8:00 AM – 6:30 PM
- Thursday 7:00 AM – 6:30 PM
- Friday 8:00 AM – 6:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
If you value your health stay clear! 68 engaged calls made in a day, and still didn't get through.
19th /10 called for repeat prescription. Told I needed a review? Called again 29th to be arrogantly told I didn't call while 23rd. Told them I had nearly run out of inhaler. Told they would call 2 days later, to get me an inhaler, call never happened. Called again 2/11, 5/11 to be told to expect call from doctor by a belligerent receptionist. Again call never happened.
ENOUGH!
Moved surgery, unbelievable speed in getting docs transferred. Called to make a phone consultation (as required when moving), slot booked next day, review done by friendly doctor, lovely friendly reception, prescription waiting at pharmacy. Perfect!
If anyone knows a better practice from the area please recommend in the comments - I am looking at changing a practice because of reasons below:
I can only confirm that dealing with this practice takes lot of patience. In the morning you have to ring 08:00:00sec to book an appointment and if you are only a second late you will have to ring 100 times and wait between 25-45 min just to talk to a receptionist who will tell you they have no appointments.
But here is a clue - always state you have been refused an appointment day before or somehow run out of meds, or state its a national emergency of some sort - otherwise you will be literally ignored and refused an appointment.
Like they could not put another person on the phone to deal with incoming appointments for first 30 min of the day.
Lastly, doctors ring back from a withheld number and they dont give you a specific time to expect a call. If you wont pick up the phone first time you can forget about your appointment...even if you ring the practice straight away. So you end up glued to the phone for whole day.
Horrendous place.. Thats if u can park in the first place.. Reception staff are ignorant and have very bad attitudes.... Very impersonal place to visit.. A few good eggs there tho... But all in all bot a nice Drs... Avondale was. A. Far better surgery
On numerous occasions we have been met with "lines busy" and to be held in a queue only to be told no appointments are left.
Took my 1 year old daughter for her booster last week. The nurse thought she was a boy (she was wearing pink?) turns out she had a different kids details up on her screen. I had to remind her of which doctors we were in as she couldnt remember what practice we were at. Then got blood all over the red book.
Took my son in today for his first vaccines. Appointment was at 10am finally got seen at 11am. To keep a 10 week old baby waiting for this long I think is unacceptable.
Appalling service.
After calling many times and phone line was engaged I finally got in the telephone queue. 35 minutes later I was answered. Receptionist was less than helpful and appeared totally uninterested. I tried to reschedule a blood test to be told my nurse appointment a week later was a telephone appointment even though I have rescheduled work as I was told it was face to face and there was no appointments for weeks after so it would be in my interests to attend. I honestly have no clue what is happening with my appointment or this organisation
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