Best Friends Vet Group, Leicester

If I could give 0 stars I would. Please don’t use this veterinary service. My cat was put to sleep though their negligence today. Three months ago my cat Sarah started coughing. I immediately took her to the vets. They diagnosed a chest infection and gave her antibiotics and steroids. They also advised she had poorly teeth but it was best to not operate as she was old - I trusted them and agreed. We’d have previous conversations over around two years to this effect where we decided not to operate on their advice because of her age for her teeth. We’d kept treating the teeth as she was ‘old’ and I’d listened to their advice. I wish I’d had the teeth removed yars ago. I went back to the vets around about ten times in total over a three month period. Each time I kept telling them my cat was making strange breathing noises and strange coughing noises - each time they prescribed more steroid and more antibiotics. I sent videos of her and finally they said the strange breathing was a result of her teeth. I took her nervously to get her teeth removed - unfortunately she continued to make the strange noises afterwards. I took her back again. Again more steroids prescribed. I then found a lump on the side of her neck. I was told this was nothing. The next visit I raised it again and was told it was lymph node. I raised a concern again and they asked me to take her in for an X-ray. I took her in. She waited all day for one - I called twice that day and was told she was the next one in - this was a lie. I called back later that day and it turns out their X-ray machine had broken and she had been at the vets stressed all day for nothing. I spoke to the vet who gave her more steroids. She promised to ring me back on the Monday - Monday came - no phone call. I called on Tuesday and they told me they didn’t have a time for the repair of the machine. I took my cat to the another vet today and she was diagnosed with cancer. She died today. This vet had three months to diagnose my cat and care for her and I believe this is gross negligence on their behalf. They are happy to take your money but not to take any responsibility for the welfare and treatment of your pet. I am utterly devastated that I took my cat into their surgery over three months ago and they were quite happy to take my money but didn’t successfully diagnose my cat. I said goodbye to my cat in a vets carpark today. Not at home, not lovingly but in my car through an off the cuff diagnosis. The vet at this sugury couldn’t event be bothered to call me back about the X-ray. I am disgusted. This vet surgery killed my cat. Don’t go here.

This vet practice has to be one of the best in Leicester! All members of staff are incredibly kind, understanding and patient. Both with the pets and the owners! Can't recommend enough.

This practice has been amazing to us. When we had a really poorly dog they treated him so well, and addressed any and all concerns we had with care and gave him the best treatment I could have hoped for. We’ve never been rejected and appointment for anything and have always been seen ASAP Our puppy loves going to the vets because of all the fuss and attention he receives from all who work there. Everyone is so friendly and have no problems answering our questions no matter how small or silly they might seem. I would recommend this vets to anyone who has a pet!

Im very happy with the experience i had at best friends with my cat. She required surgery promptly and went in the following day for treatment. The team at best friends was very caring and informative. They were very clear about all the options and risks associated with the treatment and were still willing to try the operation. Luckily Cinnamon made it thought the surgery and is doing really well now. I cant thank the team at best friends enough for everything they did for Cinnamon. We are all very grateful. Thank you again!!

I would not advise this place. They just think of how to make more money. Their aim is that you come more often and buy medications five times more expensive.