Home United Kingdom Wales NatWest

NatWest

33 Lord St, Wrexham LL11 1LP, UK

Map

Detailed Information

Place Types Atm
Address 33 Lord St, Wrexham LL11 1LP, UK
Coordinate 53.0472032,-2.9946021
Website https://www.natwest.com/
Rating 2.2
Compound Code 22W4+V5 Wrexham, UK

Openning hours

Monday 10:00 AM – 3:00 PM
Tuesday 10:00 AM – 3:00 PM
Wednesday 10:00 AM – 3:00 PM
Thursday 10:00 AM – 3:00 PM
Friday 10:00 AM – 3:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Zak Evans (11/24/2020)

if i could put zero stars i would, before covid and even now, there is one customer service open, a mile long queue of people waiting to be served and when ive been in before the machine didnt add my money up properly and it took the woman 40 mins to get to me. not happy with the customer service. im changing banks

Linda Mullen (08/20/2020)

One star is generous. Service was poor before covid. If you are not of the digital age, the staff are rude and unhelpful. If you have a disability which isn’t obvious, go to another bank. The staff at the door are obnoxious and arrogant and have reduced customers to tears. They need to get rid of the manager and recruit decent staff instead of basically bouncers on the door who don’t understand the concept of customer service. Having 27 years experience in banking, the service there is truly shocking beyond belief. I’m disgusted with the way my family have been treated recently and have to question their recruitment processes, how have these individuals secured positions in customer service roles when they clearly have no professionalism, empathy and kindness for their customers?

Vicky Griffith (08/05/2020)

I would give no stars if I could, staff are so rude!! Who are they to tell me that paying my credit card bill in store is not essential! I'm to set up a standing order! I dont want to set up a bloody standing order! I want to come in branch once a month pay my bill and leave, Im happy to wait in the queue and never complain, but the man on the door is so rude! There is a sign on the door saying that if customers use abusive behaviour we will be asked to leave but its ok for staff to talk to us like that! If I didnt pay my bill they soon be on my back to get into store to pay it! Do they not want a job! If we all went online they literally would not have a job! I will be changing banks as this happens every month!

Ellie • (07/14/2020)

Absolutely disgusting what I witnessed yesterday just after 1PM. Witnessed a so called "man" on the door, clearly not a man. Presumably he was security be rude and actually lean over and cancel a pensioners transaction and grab his card out of the cash machine. He didn't want to use the cash machine outside as obviously he is vulnerable. The man told him he couldn't use the machines inside yet and the pensioner presumed it was because there was people using the machines so waited for the people to leave then proceeded to go inside to use the machines to which this happened. The man obviously meant he couldn't use the machines inside at all and was saying that he told him to use the ones outside but the pensioner obviously didn't understand, and thought he just had to wait for one of the ones inside to be free. He actually threatened to call the police on this pensioner. The pensioner was shaking clearly scared as this big bloke was leaning towards him. I think I will be changing banks after this as this is the second time I have witnessed vile behaviour and attitude from a member of staff in this branch to customers.