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Britannia Village Surgery
Reviews
Dee Mason (12/02/2019)
This is only the second review I've ever written on Google, but I wanted to share my experiences with the surgery. The staff are lovely. Each time I've visited, they've been engaging and helpful, especially since I had lots of questions as I am new to the UK. The doctor was thorough and listened to my concerns. The nurses and technicians were equally as skilled and had a warm demeanor. My wait times have been minimal. Setting appointments is relatively easy whether by phone or online. Yes, you might not get seen for a week or so, but there are telephone and same day sick appointments available. I know in this day and age we like to think our perceived emergency is the most important, but sometimes there is someone else that takes priority. Still, the surgery does try to take care of you as best as possible. The facility and its equipment could you some updating and a little TLC, but I don't hold that against them. The office is always clean, and they practice proper hygiene protocols. I feel like that's what really matters. Besides, I know they are waiting to move to a brand new health center in Royal Wharf. Many thanks to Samuel, Linda, Elaine, Lesley, Alfie, Louise, and the doctors and nurses! They are the front lines of that place, and I appreciate all that they do to manage the chaos and keep me as healthy as possible.
Georgi Dobrev (12/12/2020)
Worst surgery ever, staff are unprofessional, ignorent and lazy.
Vasili Krylossov (02/27/2020)
Really poor efficiency of service provision. Almost impossible to get an appointment and if you attempt to change it, you may be in for a 2 to 3 week wait. I have honestly never come across such an appalling service. It makes total sense why folks would rather go to A&E; a 4+ hour wait is nothing by comparison.
Val Wishart (03/11/2020)
The receptionist was lovely i had been waiting for my prescription for a couple of days and today she sent it to the doctor and got him to do it. This surgery is the best one about in the area.
Lawrence Thrift (11/13/2019)
I can only speak highly of the Britannia Village Surgery. The staff are great. A special thanks to Linda on reception- a lovely lady who’s very good at her job too! Thanks all!
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