Oak Street Surgery

What a joke this place is. 146 attempts to get through to someone and then to be told they can't help you! And then they wonder why the A&E departments is full to the brim! Might I add this is the 4th day in a row that I am trying to get an appointment for results that needs to be discussed - which is the letter they have sent me! Wouldn't even give a star but it wont let me submit review without having to give one.

I find that they are very helpful and very quick to respond. The doctor's are all very keen to ensure they do their best for you.

Doctor Botting is the reason I would never attend this surgery . She really should enroll on a course to help her listen to her now ex patient which caused me years of serious health issues. She is or was a temporary go here after leaving my surgery

Called to make appointment as suffering from really painful kidney ...told to call by phone after 10.00am...tried and tried...constantly engaged..then at 12.30...a result...I got through only to be told all appointments now full and call again at 10.00 tomorrow or use the on line system at 6.30 So looked into how you do the online Guess what...you can only register for this service in the surgery with photo ID..bloody he'll why didn't she tell me that when I was there in the morning..ok for her..she is there every day but I have to take time out and leave work etc... When you do get seen I would say you have good doctors but it's like getting an audience with the pope !!! And discusing my personal problems at reception within earshot of others with a receptionist is not the best of patient confidentially... Please please sort the barrier out between patient and getting an appointment.. I notice you have also put non attendance to appointments up in the past...perhaps you could look to put up patient satisfaction results !!! It's not very often I attend the doctors as I am one of those that think it will soon go away .so when I do need to attend it's usually because I'm concerned . Shame I have to wait so long to see someone.. Anyway ..guess I will try to get through again tomorrow and keep fingers crossed ...wish me luck...I'm Going to need it !!!

Brilliant doctors