Papa John's Pizza

Worst “dead” food and customer service by CHRIS and team at Cwmbran. Thought would try the local papjohns. Food was dead almost best way to describe it plastic Got the order WRONG x2!! Ignored my call the 2nd time but answered off another number. Avoid bad service and bad food to top it here!!

I cant praise them enough, the lady on the phone was very helpful and got me a really good deal on my meal, also the manager was awesome for letting me order outside their post code radius, and the food is awesome of course, altogether it was a good experience i cant rate them higher, well done *****.

Ordered 14:00 arrived 15:15. used the tracker and it said it had arrived but turned up 10 mins later. Food was luke warm so the potatoes were tossed. Pizza was tasty but the crust was very chewy (think that might have been cos it was not hot. This is the first time I have had Papa John's and if you go by the other reviews, perhaps this was a bad day but none the less, I was disappointed.

Absoulety brilliant, I'm.normally harsh on deliverys but fairplay they deliver to pontypool from Cwmbran where dominos and pizza hut don't even though they are right next to each other, and although it a 15 min drive the food Turned up pipping hot like it just came out of the oven, delivery driver was friendly and the online site deals are more than fair, something for everyone, first class well done to the papa John's Cwmbran team 👍👏👏

We've ordered with Papa Johns in Cwmbran for the last few weeks and were really happy with the service received. Food has always been delivered promptly and warm. Tonight, we unfortunately were disappointed with one of the pizzas we ordered. The red peppers on it which we paid extra for were burnt and inedible. The rest of the pizza was surprisingly fine. We contacted Papa Johns Cwmbran on Facebook messenger to raise our concern. They responded instantly and apologised. They encouraged us to ring them so they could arrange for the pizza to be replaced under their quality guarantee. As we were ringing them, they messaged to say they were about to ring us. They said that the red peppers were prone to burning and suggested us having the green peppers instead which we agreed to. The last few orders the red peppers were fine hence our confusion when we received our order tonight. The replacement pizza was delivered promptly. The delivery driver was really lovely and courteous (as they always are). They apologised again and offered us a gesture of goodwill through giving us a Ben & Jerry's ice cream. We really appreciated this especially with being loyal customers with Papa Johns Cwmbran; they didn't have to offer this. Overall, despite this error tonight, Papa Johns in Cwmbran have provided fantastic service each time we've ordered with them.