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Churchwood Surgery

Pontypool Medical Centre, Clos Afon Llwyd, Pontypool NP4 6DH, UK
+44 1495 752444
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Detailed Information
Openning hours
  • Monday 8:30 AM – 5:45 PM
  • Tuesday 8:30 AM – 5:45 PM
  • Wednesday 8:30 AM – 5:45 PM
  • Thursday 8:30 AM – 5:45 PM
  • Friday 8:30 AM – 5:45 PM
  • Saturday Closed
  • Sunday Closed
Reviews
karl harrison (11/06/2020)
Giving 1 star is generous,3 times they have prescribed the WRONG meds,once they told me the pharmacy was wrong,so went to pharma,told them what churchwood told me,pharma STILL said they were right,phoned chruchwood and then they said yes thats what we prescribed,yet 5 mins earlier told me very different,There is ZERO communications,never known a place with such poor communications,plus they cannot deal with deaf people at all,unfortunately i am stuck with them,But i would not be suprised if one day they kill patients with there lack of communication skills and wrong prescriptions.
Gracie Fowkes (07/08/2020)
Friendly, personable and professional staff and doctors
Christopher Bissex (12/09/2019)
I'very always found the staff very professional and personable.
James Strange (09/24/2019)
An awful surgery with rude and arrogant reception staff. I have phoned twice in the last few months to make an appointment. Each time I have been told I cannot see a GP but instead a nurse. It’s very frustrating when I was advised by the lovely out of hours team to make sure I book an appointment with a GP. As I had already spoken to a nurse when calling the out of hours service I was trying hard for a doctors appointment. The first time I managed to convince the receptionist to give me an appointment with a GP but I had to wait 3 weeks! The second time around is recent, I called but a few minutes of hard work trying I could not get with a GP, apparently no GP is ever available even a few weeks down the line. Thankfully they said a nurse was free to see me. When my issue is resolved, I will be changing practice. It’s also worth noting that receptionists do not have medical degrees and therefore have no right to force me to tell them what the problem is so they can advise me who I need to see (GP or nurse).
Gemma Cook (05/08/2019)
A great practice. All the doctors are very good at what they do, so are the nurses. The receptionist try thier best even, when you can tell they are a little overworked and struggle with the phone. To be honest it seems like they need a extra person on the front desk. Overall its a great Drs surgery and i was impressed when I moved my family to this practice.
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