Map
Detailed Information
- Place Types Spa
- Address 980 Madison Ave, New York, NY 10075, USA
- Coordinate 40.7746796,-73.9635807
- Website https://www.exhalespa.com/locations/new-york/upper-east-side?ut
- Rating 4
- Compound Code Q2FP+VH New York, United States
Photos
Reviews
Diane is an awesome yoga instructor. She is invested in her studios doing the proper movements to expand and improve your yoga practice. She is patient and gives adjustments that will help you understand your body more.
I had the most amazing eyebrow experience with Angela Marinescu. She is a true artist!!! I was so nervous using someone new after many years and I could not have been any happier with my results. Angela analyzed my face and showed me what she was going to do before starting. My natural thick eyebrows are still there but just in better shape. I highly recommend her to anyone looking for an expert.
I came here for brow shaping and was hugely impressed. Would highly recommend I was very happy with the outcome and she truly is the queen of brows. Recommended to my friends
This place is decent the staff is very nice but the service isn’t great the prices are fair and the location is nice
I never write reviews, but am compelled to do so after what I deem the most horrible spa experience. I was visiting NYC to celebrate my 40th birthday with family and friends. You can imagine how thrilled I was when my sister in law presented me with a gift certificate to Exhale. As a mom of 3 young children, I am more than happy to indulge in some rare relaxation. I arrived at the spa 20 min ahead of my appointment. When I checked in, I was given some paperwork to fill out and then return once complete. I was also asked if I had been to the spa before, to which I clearly responded "No." The check in person simply nodded. I was a little puzzled by the lack of warm reception and lack of tour but I figured this was par for the course as the check in area was very busy and filled with a large crowd (? a barre class that had recently finished their class). It was noisy, busy and it made me wonder if this was truly a spa. Certainly not like any other spa I have ever checked in to. I returned my completed paperwork after 10 min and was barely given any acknowledgement. I sat in the entrance on their round bench for the next 30 min, wondering why I the massage therapist was running so late. At this point, I was the only person left in the reception area and was seated in front of the check in desk. I sat facing the desk for 30 min and could not have been missed. I eventually went up to the desk and asked how much longer the massage therapist would be. The woman looked completely shocked that I was there and said "The massage therapist has been looking everywhere for you." Huh? I completed my paperwork and had been sitting there for the past 30 min facing the desk. I couldn't be more visible unless I had a neon sign over my head. The massage therapist promptly came out and said "I'm sorry, but I have to take 30 min off of your massage because you were late." Excuse me???!!! I arrived 20 min early. She then explained that I would not be charged the full amount for a massage. I responded by telling her that I didn't care for the charge as this was a gift certificate. She told me "Well, then this will benefit the gift giver." I was absolutely floored. It was suggested that "maybe you return at a later date or later time." Sorry, but as a busy working mom of three young children, I don't have the luxury of returning on a whim. Never, ever ever have I received such dismissive and unapologetic service. I promptly left and never received any services. I had to take a 30 min walk back to my hotel in 7 degree weather as I couldn't find a cab on such a cold, January day. Brutal. Save your money and your time and go to a spa that is professional and leaves you feeling relaxed, not fuming. Also, I have to comment that the check in area has an awful atmosphere--unless your looking for the feel of grand central station in a spa. Based on other reviews of the spa, I can see I am not the only customer to deal with such unprofessional, uncaring staff. HORRIBLE!!!!!!!!!!!!!!!!!!!!
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