New York Passport Agency

Plan before coming here. Expect to spend FIVE hours here minimum due to short staffing. I came in for an emergency passport and spent six hours. Nice people, but extreme wait times.

Spoke to a lady on the phone back in December who told me if I needed emergency passport first time, to wait until beginning of January and then try to make an appointment (my flight leaves in 5 days). She never informed me that the agency was booked completely or else I'd have started searching the online booking system earlier, or would have went to the local courthouse. She made it seem as if I'd have no problem getting it in an emergency and now I may possibly miss the flight for something important. Zero stars for telling people the wrong information. And also, if there is service for life and death situation, then clearly the agency has availability to take in extra appointments for other emergency circumstances. I do not like how they do business.

The only pasaport agency in New York for getting new passport or renewing it. Before going there, you need to take an appointment. You can get an expedited service or regular one. You need to show a proof (it can be traveling) for expedited .

Unable to get in the building for my appointment with appointment letter. This can not be a government agency. This building is not following any cdc guidelines. Doors are locked and no information is being provided at the locked doors (no signs) there is no phone number to contact anyone In this building. Called head office they were an able to do anything. Places like these need to get check be the government. Something illegal might be going on in this building.

Overall its an excellent service, Mr Gilbert is a very helpful friendly and comprehensive person. He reviewed all the documents and you get the option to wait or leave and come back for pickup. Even the security downstairs are very respectful and patient while doing security checks. Cannot say that about the Asian looking lady downstairs at the checkin desk. Make sure you have all the documents and do not let them give you Bs downstairs if you prepared everything then it will go smoothly. The lady at the checkin desk wanted to investigate the size of the font on my documents and why they are a font 9 and not 12, she also went ballistic and immediately resulted to being rude when she asked for a paper that was not in the list of form required, she was obviously trying to give a hard time which showed me that she needs more training on customer interaction and also training on problem solving.