Court Security Ltd

They make up the prices for keys, telling me its a security key so they can charge more, when I know it is not. Plus the only place i have ever been that say minimum card spend is £20... Tax dodgers also.

A well located store, which is well equipped. Unfortunately it seems to be owned by a family of football hooligans - who are friendly until they make a mistake and you ask for it to be corrected, at which point you can be expect to be either verbally or potentially physically abused - their core ethos is consistently "The customer is always wrong". I have been to Court Security 4 times now for more complicated jobs i.e. keys cut by code, cylinder re-keying - I found the service of (what I believe to be) the daughter to be better - she was knowledgeable and achieved what I asked for without incident, also the non-family staff are okay to deal with too - however the father and son are both unpleasant and obnoxious individuals, and in the case of the son - lacking basic knowledge every locksmith should have. What other reviewers say about not refunding for bad work is very much true. In fact it is even worse - if what they do is clearly not what you've asked for, they'll demand payment for it anyway! Some years ago the father attempted to physically remove me from the store for asking for a refund - I had to grab my stuff and run!

Visit this shop at 9am. Need set of 3 keys cut. Show them one particular key that other locksmiths do not have stock of the master. Ask if they can do it. They say 'Yes' and give me a ticket and tell me to come back in 20 minutes. I am due to be at work by 09:30am but worth the wait to get the job sorted. Return in 20 minutes. Then I am told they don't have the master. Like the other locksmiths, they could have checked this in a minute at 9am. I was the only customer in the shop and there were about four staff behind the counter. No point getting only two of keys cut. I could have done that with the previous locksmith. Big waste of time.

Awful customer experience. I wish I'd read some of these reviews before I tried them out. Staff were not just unfriendly, but outright rude. Not once did I receive any apology for the fact that the products they made for me didn't work or that I had to continue coming back over and over again until I finally got a refund- only after having to fight for it. I will never go back.

Excellent service. Nice people and very good care of the customer. Quick, efficient and professional staff. Highly recommended