Building and Energy - Department of Mines, Industry Regulation and Safety

Had issues with KRE8 construction WA. Rang to report non payment and contract dispute. Was told they couldn’t do anything. Unbelievable

Amy was by far the most incompetent lady in charge of “real estate” enquiries. What a sad waste of a person - has no idea about customer service. Rude

It boils down to a bureaucrat which sit at his desk and tick the boxes, and if your complaint falls between check-box n4 and check-box n5 there is nothing they can do. We have started the complaint going through customer protection, then we were told that we should talk with Building and energy, now it appear that Building and energy has nothing to do with customer protection, so if you follow in this type of problems, there is no customer protection to protect you. You tell this to the bureaucrat (S.C. thank you mate) and you get answers like: this is not how the `process` work we are not customer protection yes, I understand and agree with you but there is nothing we can do. Have extensively discussed the problem before placing the complaint and everything was ok, have presented past email correspondence with the contractor, have highlighted each point of what happened and at what point. The problem is that (according to the senior inspector) it not important at all what the trady has said in the past, you will need to prepare a pile of documents to present the problem anyway. In all of this tradies just do as they please because nobody will ever spend that money which are much more then physical cost of fixing the issue. My question is why this is not asked at the beginning of the process? Why we were asked for evidence (email correspondence was good enough at that point) if this has no validity anyhow? This has to follow this odd and tricky `process`. At the end you just give up and accept that the system has beaten you, you will agree on a resolution which is provided on `good will` of the company. It is shocking how far behind we are in terms of protecting customer`s rights in Australia. Well done Building and Energy, keep it up!!!

I rang for advice about building codes to do with a specific year and a specific case today(16/4/20) and got excellent, informative information and very promptly. Thank you to the builder who was rostered on.

Waste of money putting in complaint about my exploding glass in my sliding doors. Not one panel but 2 panels spontaneously exploding in 2 years. Had photos and insurance claims but they deemed not enough evidence. Not once did anybody bother to come out and inspect remaining glass panel. Put your money to better use.