AC Aquatics

I wrote a review for this company in November 20 after the pelmet started to burst open and the wood is all soaking wet. Then they contacted me i asked if they would collect it and fix it I will remove my review, they agreed to this and will collect 2nd December so I removed my review. Nearly 2 months on and they have not bothered to collect and fix the pelmet I would recommend as the aquarium and cabinet are built well i dont recommend the after sales.

We ordered a 5ft x 2ft x 2ft Aquarium from AC Aquatics in September, which arrived in December (a bit longer than the original time frame promised but with Covid and them having supply chain issues They're Forgiven) That said we are pleased to say the aquarium is Fantastic, Very well made, and looks absolutely great, we opted for opti white glass (so much clearer) and the metal frame which was so easy to level the tank up in our old uneven floor, It dwarfs our TV and since being set up, has more views that the TV ever had,(and don't need a license) ... now that our fish have been moved from their old tank they are enjoying the extra space and are growing quickly. the sump is a perfect size for the tank and I have about 30kg of media in plus sponges UV Filters etc and the water is crystal clear and the water parameter's have never been better. If you're considering buying from AC Aquatics don't hesitate, they make quality Aquariums cabinets and hoods, and IMHO Excellent value for money. We will be using them again, although will probably get them to do a onsite build next time, as the 5ft tank took four of us to get into position,and I plan on a even Bigger tank next, (would like a 10ft long x 3ft deep x 2ft tall next, with 2 sumps either end.) Thank You AC Aquatics and especially Caroline.

Ordered a 5ft custom build with glass sliders to fit a extra sturdy sideboard. The tank was exactly what I wanted and more, built with 10mm thick glass. So much better value than an off the shelf aquarium from high st stores.

Outstanding. Ordered Marine Aquarium with Sump, have to say the product is perfect, the cabinet very stable and overall very happy. One criticism, took a very long time from order to delivery but worth the wait. Really am pleased. . .

So , I was going to rate this company 3 out of 5 and I’ll explain why , 3 stars for what appeared really good build quality when the tank arrived , they lost a star due to delivery being over 6 weeks from order to delivery and not being informed that when I was ordering and I dropped them another star due to extremely bad communication via email - they take forever to reply to your emails and some emails they never answered at all . So, now you’re thinking why have I only gave them one star then ? Well I’ve just got round to setting the tank up , which I would have done weeks ago as I took time off work to do so Unknowingly the tank was going to take so long to get to me , this job was no mean feat as it wasn’t a new set up but a swap from an existing tank with no weir , to this one with a weir , and the tank had to go in the exact same place where the existing one was , so fish , corals and live rock all had to be moved temporarily into a spare holding tank bought specially for the job , while old tank out and new tank in , so here lies the problem and hence the one star when filling the new tank with the water i was barely 60liters in when I noticed water leaking into the weir , now naturally this shouldn’t happen when you’ve only got about 6 inches of water in the tank - so obviously the weir wasn’t siliconed right somewhere and by looking at it , I’m suspecting the cut out at the bottom to go over the bottom glass brace . To be fair I didn’t complain to the company , to give them the chance to maybe fix this but I’m really time tied now with fish and corals all out in temp quarters . So I’ve purchased a tube of marine silicone from LFS, and resealed all the joints , but that’s me having to wait 24hrs before I can try and get everything back in to the new tank . Personally I wouldn’t use AC aquatics again after these issues , but hopefully they take these issues on board and try to rectify them for future customers.