ACTIVE Car Rental, Pula City Office

DO NOT USE THESE FRAUDSTERS! You have been warned! I would give it -1 stars if I could. We had a bad experience with them on pick-up but the real sting came on return of the car: They swindled us out of 100 EUR! The issues we had with them were: 1 When we came to pick up the car there was nobody to help us. There was a number on a piece of paper at the desk, which we phoned, but they only turned up 45 minutes later. 2 The car they gave us was old - 45,000 miles on the clock and lots of damage (but more on that later). Furthermore, the fuel tank was half full! How are we supposed to bring it back exactly half full? I think it is their way of saving a bit of money because they know we will probably over-estimate when we refill the tank, thus giving them a bit of petrol for free. 3 Here's the sting. When we returned it they pointed out salt stains on a couple of the seats, and charged us 100 Euros for cleaning it. There are several things wrong with this, but the main one is that they were charging us for internal damage when they did not do any internal checks when handing over! I felt slightly dumb about this as we didn't do any internal check either, but we have never been charged for the state of the interior, and i must have rented 100 cars in my time. The fact is that we _might_ have caused the damage - we cannot be sure, but my wife (who was the only one to sit in the seat will the obvious salt stains) is very careful about things like getting in the car with wet clothes, so I find it highly improbable. Like I said above though, I have rented many, many cars in my time and left cars in a much worse state than that, and nobody has said anything on return - ever. If they are going to check for this, then they have to check it on pick-up like they do with the exterior. Also, 100 Euros to clean up a couple of salt stains? Are they re-upholstering the car? Furthermore, if they are charging us for cleaning the interior, that leads me to believe that they never clean their car interiors?! Next time I will be taking photos of the interior on pick-up like I do of the exterior, but it's sad we cannot trust people. Total rip-off!

DO NOT BOOK TO COLLECT FROM THIS OFFICE Problem #1. We had great difficultly finding the address of Šijanska cesta 12a. Google maps got us nowhere near it and spent 10 minutes in a taxi driving around looking for it, only when we called the office and they explained to the driver where it was could we find it. Problem #2. There was nobody at the office. We called the number and they said someone would be there within 20-30 minutes but it took over an hour for them to arrive. Problem #3. When a girl did arrive her excuse for nobody being in the office that it was being 'redecorated' was obviously a lie (it is a tiny demountable office) and was otherwise unapologetic. She said we'd have to go into the airport office to complete the paperwork to collect the car. Problem #4. When we arrived at the airport counter the young man serving us was similarly unapologetic and argued when I pointed out there was no-one at the address that our paperwork said to pick up the car from and said there was no-one there when we were there. There was also clearly no hire cars at this address so I feel very certain that this office is never open. By the time we completed the paperwork it was past 2.00 pm and we had lost 2 hours of our car hire which meant we had to completely change our plans and miss our planned stop at Motovun which was part of the reason we hired the car in the first place! Very poor service.