Autobusni Kolodvor Zagreb

The whole building urgently needs an upgrade. All signs are exclusively in Croatian, there's no digital departure/arrival display, bus stops can only be reached via stairs, which sucks if you are handicapped or are carrying anything bigger than a tiny suitcase. Escalators are broken, walking around the building is quite the detour or not accessible due to fences. At least the tram stop ensures that you can easily reach the bus station when coming from the city centre. All in all a very confusing place and very disabled-unfriendly.

Seriously the worst bus station ever. The staff is unprofessional, don't even bother calling them because you will get directed to completely unrelated numbers. I was directed to electricity maintenence office after the lady I spoke to never even bithered to listen to what I was saying. I went many times over the years as a local and sometimes the buses were late and their site is totally not updated so if you want to check when is your bus you will have to go aaaaalll the way to the bus station to ask them. Awful awful. I wonder when it will and if ever change.

Lady "working" at the information booth couldn't be bothered to lift her gaze from her phone to notice me waiting. I literally stood there two minutes just to see if she will but ultimately gave up and went to the next booth. Laughable customer service experience. Happened on 2020-09-26 at 15:13

Nice station big and if you are hungry you can find food for buy it and even taxi autside. You can puy whit cash or card your chose .

The waiting room is on the first floor and the only way to get there is to climb the stairs while carrying your luggage. The luggage storage is kind of expensive.