Etihad Airways

Etihad airlines, “Be a bee, don’t be a spider !”nn“ A story of success in loosing identity “nnI am not trying to be blunt, but apparently it is not worth to travel with you anymore ..!!nnYour story now isn’t about making a new success in the aviation industry yet loosing identity!!nIt is exactly like the crow who got jealous of dove’s walk, and after trying to mimicking its walk, he not just failed, but also couldn’t get back to his own walk !nnI couldn’t recognize who you are !!nAre you classy and leading airlines or you are just economical airlines..?!nnThe regular logic says; start small and get bigger with the time, but you are the opposite!!nnIn the past, I used to love to stopover in Abu Dhabi in order to take a flight with you as well as enjoying the city.nHowever, recently, I don’t feel it is really money wise to do so..nnYou are taking the anti clockwise way to catch the merest marginal profit.nnIt is obvious that you are trying to cut off some expenses, and for sure you succeeded by giving your passengers limited options in food and services.nHowever, to what extent you believe such policy is fruitful and effective?nPersonally, I don’t think, it is workable..nMany companies have attempted such strategies and instead of correcting their position, they rapidly declined..!nI assume such policy works adversely to increase profits for those reasons:nFirst of all, you are building a bad impression about you as a small economical company rather than a leading one as you have posed yourself for many years !nSecondly, yes, you pull the belt well but you are choking yourself eventually !nyou loose a segment of travelers who love to stop over and spend time and large a mount of money at hotels, restaurants, and sightseeings, only to avoid using your service.nThey will not feel privileged anymore!nThirdly, giving small and little food and accessories will not make you big !nYa on paper, you might save some money but on reality, on the long run you will loose..npeople hate to deal with miser and stingy guys or companies.nActually, people psychologically love to see them loose.!nFourthly, there are some good alternatives to make money;nmake your business class cheaper please ..!nIt is too expensive comparing to other airlines.nnFrom my perspective, the right concept is to give more promotions so that you can sell more, not waiting for a single big bargain like how the spider does in the wild; building its net and waiting patiently for its prey to fall into its clutch ..!nnDo you think your current policy doesn’t reflect on board ?!nIt is very obvious on your staff, even I can see it on their faces and attitude.nIt is likely you cut off their salaries or promotions..!nnThis is not the style of etihad any more ..!nnDon’t you feel jealous, if I tell you some regional companies became better than you..!!nImagine some of them have been always in debit !nBut you find them; generous with food and services.nn“ Selling more with reasonable price is better than targeting few consumers with high price “nnI am not posing critics in here to enjoy lashing you. Of course not, but I am feeling sorry to avoid coming to the city I love so much; Abu Dhabi.!

Best Service

No need to come here, there's no more costumer officers for buy tickets, cancellation, schedule changes, surely I come here for some of that reason and meet only with security guard explain all, that now every complaint, schedule changes should be send by emails, or directly call Etihad Abu DhabinWonder why they don't just closed this office

No ticketing office. Online call centre is terrible.

Terrible... No ticketing office in Jakarta