Savaari.com

I had very bad experience. Driver was unprofessional. Hospitality wasn't maintained. Driver was very aggressive. Zero customer satisfaction.

The worst company with worst customer service ... pathetic customer support even the Team leaders were needs to be retrained ,,, Overall worst service

I rent a car and a driver thru Savaari.com for 7 days traveling to Kasol, Rishikesh, Agra and New Delhi, total distance is 2000km, if exceed 2000km, need to pay 13rupee/km.nJourney is great except the argument and bad communication with the driver. The driver is very much we don’t like.n1, He had very bad habit while driving: open the door on the highway, main road, and street, then spits out. This is very dangerous.n2, he is complaining about the long-time driving, also complain about the bad road drive, he suddenly sighs during the drive, and shows unwilling faces, this infect us a lot, he made the whole atmosphere in the car very negative.n3, he didn’t give me the parking receipt, but ask me for parking fee. I told him at least 5 times including text messages and whatsapp messages to keep the parking receipt.n4, he is impolite. Maybe this is a culture-difference thing. People normally say “thank you”, “ please” to other, however, he make us feel he is very rude.n5, we had a very bad argument while driving from Kasol to Rishikesh. He insists that he knows the way and he drive according to the bus routes, however, he stopped on the way for 7 times to ask other people the direction of Rishikesh. We finally get on the right direction, however the distance is already longer than we supposed to drive.nSame situation happened while driving from rishikesh to agra, he did drive to the wrong way for few times( in the high way, he made U turns and drive to the same way for 3 times and stop to ask people where is the direction) , however i didn’t argue with him, it’s very energy consuming, and he doesn’t speak English, even tho i call the customer service to help me translate, he probably still insists that he did not drive to the wrong route to make the distance longer.n6, one week before my journey, i made the booking thru email, i am worried about the language barrier, so i send the email to confirm again, customer service told me the driver can speak english but not fluently.nHowever, driver doesn’t speak english, half of the time he didn’t understand my words, most of the time i didn’t understand his words, this causes so many other problems.n7, on 26th afternoon (one more day left to finish the journey) , he told me that we drive 40km extra, i need to pay. I said you are the one driving to the wrong way, i am not gonna pay. We also tried to call the customer service to help us to understand each other. After i gave the last payment to the driver, he said he is not coming to pick us to the airport on the next day, because i didn’t pay the extra 40km. What makes me more angry is that, in the booking details the extra KMs is 13rupee/km, he told me is 15rupee/km.nHe drove away and left at noon on 26th June, not finished his job. And all the receipts (tax, toll, parking) he finally gave to me are not match the money i spent, all the amount on receipt added up is less than the money i paid.n8, he told my friend that i should pay for his accommodation and food, WTF? it was written clearly that the car rental payment includes driver’s accommodation and food. He took our water without even asking, we found it out on 26th June, we realized that the bottles of water we bought are missing everyday.nWhile driving in Himachal, i ask the driver to turn on the AC cuz it’s flat road, it’s super warm in the car. He said: no, the road is not good. I told him: i have been to himachal for 2 times, this road me and my friend drive for 4times, we had no problem turning on the AC, i know how to drive and when to turn off AC, don’t fool me. He said: to save the gasoline. I got angry: I paid everything i should pay, including the gasoline, now you try to save money and not provide the service??? I complains to the customer service, finally he turned on AC.nHe asked for money tips on 26th June, i said i don’t have money for tips, i spent more than i thought already, he complains again.nnthe driver is the horrible part of our journey, i would not recommend anyone to hire a car and driver in this platform.

Booked weeks ago. Rang and confirmed 2 days before. Cancelled me the day before. Unreliable company that can not be trusted to complete a booking. Do not use this company.

very good services from savaari